Kiryat Hamemshala, JerusalemControl and Operation Center Coordinator
Sep. 2019 - Jul. 2023Jerusalem- Providing high level service and immediate response in the operational center of the Government building offices, working with security field personnel in routine and emergency situations including security operation, monitoring and control.
- Receiving and handling service calls, operating technicians in the field according to parameters of
urgency, availability and severity.
- Monitoring and controlling the inquires until closure, including documenting process, working on several computerized systems simultaneously, updating and producing performance reports and monitoring tasks performance.
- Dealing with a variety of events under pressure and multi-tasking in a dynamic environment.