Center for Continuing EducationPart time- Customer Relation Officer - while studying
Jun. 2006 - Apr. 2008* Assisted the staff at the Center of Continuing Education in designing programs, filing, registrations, payments, translation, and answering the phone calls and welcoming visiting customers. * Responsible for professional customer care (pre and post sale) such as following up with customers' registration, complains and enquiries and ensure a complete customer satisfaction
* Provided weekly report of incoming clients calls (Using Access, Excel, and the AUK Banner).
* Assisted the Operations Manager in handling the financial-related issues (Cash, Cheques, invoices).