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Work Background
EverfoxSupply Chain Risk Analyst I
Jul. 2024
Rock Star Booking, LLCBusiness Support Manager
Jul. 2022 - Mar. 2024Virginia Beach, Virginia, United StatesAs a Business Support Manager, I have spearheaded event planning and management for both private clients and The City of Virginia Beach. My responsibilities include implementing targeted outreach strategies to broaden our client base, resulting in the establishment of relationships with over 28 local venues and a notable increase in bookings by 50-75% annually. In addition, I have taken charge of creating and maintaining company training resources, ensuring that our team members and clients are well-equipped with the necessary knowledge and skills. I regularly review schedules for over 100 venues to prevent scheduling conflicts and ensure smooth operations. One of my key strengths lies in devising tailored working plans that align with clients' needs, meticulously tracking and documenting processes, and revising plans as necessary to guarantee optimal outcomes. Furthermore, I actively contribute to team calls, providing assistance and mentorship to new clients on utilizing our database and engaging with applicants. Building and nurturing trusting relationships with both existing and prospective clients is paramount to my role. I deliver quality telephone and email support, demonstrating a high level of customer service, expertise, and timeliness at all times. Moreover, I play a pivotal role in maintaining comprehensive documentation for configurations, processes, and changes, while also upholding confidentiality with clients. I am committed to ensuring end-to-end service quality and completeness, ultimately resulting in satisfied customer experiences aligned with management priorities. To stay abreast of industry trends and developments, I continuously update my knowledge of all product offerings and support procedures, enabling me to provide accurate and timely information and solutions to customers.
Union AlehouseFood and Beverage Specialist
Feb. 2022 - Aug. 2022Dedicated to delivering exceptional dining experiences, I prioritized safe and sanitary food handling practices to ensure the highest standards of food preparation and service. With a passion for customer service, I excelled in explaining menu items and preparation methods, enhancing the overall dining atmosphere while providing a personalized touch to each guest's experience. As a detail-oriented professional, I meticulously arranged and prepared tables to create memorable experiences for customers, fostering repeat business and building lasting relationships. Furthermore, I have a proven track record of effectively upselling high-profit items such as appetizers and mixed drinks, contributing to increased sales numbers and overall profitability.
Morse Code ITAnalysis Specialist
Apr. 2020 - Apr. 2020
Morse Code ITProject Manager
Apr. 2019 - Mar. 2021Virginia Beach, Virginia, United StatesAs a proficient project manager, I adeptly collaborated with external client managers to procure quotes and oversee the implementation of various technological solutions, including VoIP, Cloud technology, SaaS, PBX solutions, and data services. Through effective communication and Zoom calls, I ensured timely task completion and maintained seamless coordination within the team. Leading the consulting team, I managed day-to-day operations, including workforce forecasting and project consulting. My role extended to overseeing project implementation and post-implementation activities, monitoring performance, and refining processes for scalability and success. Additionally, I fostered long-term relationships with preferred vendors, demonstrating strong vendor management skills. With a comprehensive understanding of CRM systems, I streamlined data management strategies and continually improved intelligence resources to drive consistent success and efficiency.
Chicho's PizzaFood and Beverage Specialist
Jul. 2018 - Apr. 2022Virginia Beach, VASkilled in driving revenue growth, I leveraged my expertise to promote promotional items and initiatives, contributing to increased overall profits. With a focus on customer satisfaction, I prioritized building strong rapport with clientele, nurturing lasting business relationships built on trust and loyalty. My attention to detail extended to inventory management, where I maintained accurate records and proactively communicate ordering needs for liquor, beer, wine, and bar supplies, ensuring seamless operations. Collaborating closely with both front-of-house and back-of-house personnel, I worked diligently to orchestrate memorable experiences for guests, enhancing the overall dining atmosphere. Committed to delivering exceptional customer service, I excel in providing personalized support both in person and over the phone. I am adept at promptly and professionally addressing any concerns, resolving issues in a timely manner to uphold customer satisfaction and loyalty.
Lancaster Development, Inc.Data Analyst
Mar. 2009 - Jan. 2020Richmondville, NYI specialized in coordinating statistical data analysis, designing information flows, and ensuring the integrity of data within databases. My expertise lies in transforming project data requirements into comprehensive data models and conducting cost analysis audits to identify potential overpayments for services, ultimately optimizing client spend. In collaboration with Technical Leads, I developed and oversaw system implementation plans and processes, guiding projects through development, integration, and launch stages. I am adept at updating presentations to align with various project phases and meticulously identify and document detailed business rules and use cases based on thorough requirements analysis. Moreover, I excelled in identifying and resolving issues that require additional investigation, validating discrepancies, and ensuring appropriate follow-up actions. I have a proven track record of compiling, evaluating, and reviewing engineered data for internal systems, contributing to the overall efficiency and effectiveness of organizational processes.
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