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Work Background
Administrator, Customer Experience Trust & Safety
HelloFreshAdministrator, Customer Experience Trust & Safety
Apr. 2023 - Aug. 2024New Jersey, United StatesI support the training & onboarding of new team members into the Trust and Safety program. Receive and resolve executive and marketplace customer complaints and concerns. Analyze and review user profiles and reviews to recommend improvements that will enhance the quality of our marketplace integrity. Action CCPA/GDPR request received from parent brand and 5 sub brands.
Customer Service Representative
HelloFreshCustomer Service Representative
Jul. 2018 - Apr. 2023New Jersey, United States
Front Desk Assistant
William Paterson University of New JerseyFront Desk Assistant
Sep. 2015 - Dec. 2017

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Enhance Customer Experience Efficiently
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