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Work Background
RV COUNTRY, INC.Sales Associate
Jul. 2024Kelso, Washington, United States
Black Oak Media GroupOwner/Founder
Jun. 2023United States, LongviewSocial Media Strategy, Content Creation, Editing, Voice Overs, Account Creation, Blog Posts.
Mendell TechnologiesDatabase Consultant/Account Management
Aug. 2017
House Advantage, LLCDatabase Architect
Oct. 2015 - Jan. 2017Las Vegas, NV
The Cosmopolitan of Las VegasData Architect - Database Administrator
Dec. 2011 - Sep. 2015Las Vegas, Nevada AreaDataquality and Database Administrator for the Cosmopolitan Las Vegas. Currently working with Administration of the DataFlux(SAS) MDM tool, MSSQL and Teradata. Assisting with IGT third level support and specialized SQL coding. Advise I.T. management on IGT related questions or concerns.
IGTLevel 2 Application Support Engineer
Jun. 2010 - Dec. 2011Las Vegas, Nevada AreaWorked as second level support for incoming cases for the Global Support Center. Primary focuses of expertise included Patron Management, Machine Accounting, EZPay, SBx. Recognized as employee of the quarter and of the month for troubleshooting and customer interactions. Worked to increase peer knowledge of support methodologies and use-cases for real casinos.
Wynn Las VegasIT Application Support Analyst - Gaming
May. 2007 - Jul. 2010Las Vegas, Nevada AreaWorked directly with development team to create a new line of code specific to the Wynn properties as a branch from IGT original code. Acted as SME and support for systems as support was no longer provided by IGT for the new line of code. Worked with Title 31 (NewWave), BES units, Central Credit, NRT and other gaming specific software. Interacted directly with COO, CIO and important business members to define specifications and deliver results in an Agile environment.
IGTSystems Engineer/Systems Trainer
Jun. 2000 - Jan. 2007Las Vegas, Nevada AreaMany positions held during time at IGT. Different responsibilities included: On-site liason between MGM-Mirage and IGT
First and Second Level support for Technical Assistance Center
Installation/Upgrades and Configuration of IGT Systems for multiple customers in the US
Training for EZPay/Patron Management/Table Touch and Machine Accounting applications
Capital Pacific HomesMIS Coordinator - Las Vegas
Oct. 1999 - Mar. 2000Maintained multiple NT servers, SQL 7.0 databases and 50 workstations for the Nevada division of Capital Pacific Homes. Assisted with Local PC troubleshooting and administration of F.A.S.T. system
Implementation and maintenance of the Denver and Arizona locations.
Shift4 CorporationCustomer Support Specialist
Apr. 1998 - Oct. 1999
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