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Work Background
Skybridge Americas Inc.Customer Service Representative
Sep. 2016 - Aug. 2018Winnipeg, Manitoba, Canada• Reviewed and entered contest and sweepstakes entries for 100+ clients daily ensuring compliance with rules and regulations leading to 15% reduction in processing errors. • Processed telephone orders for 50+ clients daily by discussing and reviewing products ensuring accuracy and availability leading to 25% increase in order processing. • Troubleshoot website issues for 50+ clients’ by clearly explaining how to use the website and escalating calls to the IT Department if clients still have problems ensuring issues are resolved. • Reviewed and resolved clients’ order issues by discussing the issue and rectifying the problem ensuring quick resolution leading to 25% increase in order management.
Manitoba Securities CommissionRegistration Clerk
Sep. 2014 - Sep. 2015Winnipeg, Manitoba, CanadaAnswered in-bound calls from Real Estate Agents, Mortgage Agents and Property Managers ensuring correct answers to inquiries. • Operated POS digital payment system, managing an average of 5 transactions daily, and counted the money in cash drawers to ensure accuracy. • Reviewed and processed applications to ensure quality compliance with rules and regulations of the Commission. • Processed transcription reports from recorded investigation and interview meetings ensuring exact statements on time. • Digitized and indexed physical records using document management system, reducing retrieval times record accessibility. • Supported head office reception ensuring suitable coverage of telephones and receiving visitors.
DB Schenker of Canada Ltd.Customs Operations Clerk
Sep. 2009 - Nov. 2014Winnipeg, Manitoba, Canada• Processed CLVS and HVS entries of Truck, Rail, and Air from customs documents by reviewing and inputting data into GUI database ensuring customs release on time. • Updated several databases on Excel and GUI systems ensuring accuracy and current data inputted. • Contacted shippers/vendors to obtain commercial invoices, NAFTA Certificates and clearer descriptions of items for classification ensuring accurate classification of Customs codes. • Updated carriers and drivers on PARS entries status to ensure border clearance on time. • Audited and sent customs entries to CADEX to be posted to the K84 balance sheet ensuring customs duties and taxes are paid in a prompt fashion. • Matching raters’ B3s to customs files by transaction number to ensure accuracy of data reducing the processing of B2s.
Ceridian Canada Ltd.Administrative Assistant, Finance Department
Sep. 1997 - Apr. 2008Winnipeg, Manitoba, CanadaRectified clients’ issues with the Stop Payment Line by clearly explaining how system works processing the stop payment for client ensuring expedient stopping of paycheck. • Typed correspondence and answer/screen calls on multi-lined Lucent/Avaya telephone to ensure rapid service to clients. • Coordinated, scheduled, and recorded minutes meetings and interviews by contacting colleagues via email invite to ensure proper personnel attendance.
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