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Work Background
Western Governors UniversityProject Manager III
Jul. 2024Salt Lake City, Utah, United States
Walgreens Boots AllianceSr. Project Manager
Mar. 2022 - Jul. 2024Deerfield, Illinois, United States
Walgreens Boots AllianceSr. Project Manager
Feb. 2020 - Mar. 2022Deerfield, Illinois, United StatesI lead multiple external audits to ensure Federal and regulatory compliance for the processing and distribution of electronic prescriptions of controlled substances for retail and home deliver patients. I am responsible for creating, updating, and storing project documentation to be shared with internal and external stakeholders as well as ensure engagement of stakeholders to avoid audit delays. I also managed Pharmarcy Large Automation systems across the organization to ensure proper location and placement within Retail Locations. I coordinated installation, relocation and decommissioning of machines in conjunction with Field Leadership, Mergers & Acquisitions, and Closed Store departments along with 3rd party manufacturer and vendors to ensure protection of Patient Health Information, along with security and transportation of Automation machines.
AbbottProject Manager
Feb. 2018 - Dec. 2019Lake Bluff, IllinoisI lead multiple sites through a Local Area Network upgrade including switches, routers, access points and cabling. I was responsible for all project documentation related to each site and reporting metrics and RAID items to the Program Manager and Sr. Leadership. I also created and edited program and project templates to be utilized by the project team. I successfully completed 20+ deployments including a major manufacturing center vital to overall organizational success. I completed the POC and submitted team recommendations for a major initiative to migrate and consolidate DNS, DHCP, and IPAM tools and integrate with CMDB and other network tools across the enterprise.
Nielsen CompanyProject Manager, Advanced Solutions Group
Nov. 2014 - Feb. 2017Schaumburg, IllinoisAs Project Manager, I was responsible for planning resources for an Advanced Solutions team of 30+ modelers, analysts, data and consulting resources to ensure client deliverables met SLAs and QC checks. Also, I ensured that Project Plans and Statements of Work were updated and completed for internal and external projects. Some of the projects I led to completion included a server migration, process automations, forecasting and data deliverables, and hardware and software procurement. When updating quarterly and annual revenue and projections, I informed leadership of progress towards annual and quarterly goals. This allowed my team to achieve 20% revenue growth year over year.
BMO Harris BankProject Analyst
Jun. 2014 - Aug. 2014Greater Chicago AreaAs a Project Analyst, I identified and analyzed business problems and defined the scope of activities required to address said issues, including requirement definitions, process updates, impact assessment and operational streamlining. In completing Know Your Customer (KYC) and Client Information Profile (CIP) remediation I conducted a GAP analysis of the client database and documented necessary gaps and risk. With regard to program and project management documentation I created and updated Implementation Plans, Issues Logs, Process Maps, and a Staffing Dashboard utilizing MS Sharepoint, Visio, Project, Excel, and Word.
J.P. MorganImplementation Project Manager
Jul. 2012 - Mar. 2014Greater Chicago AreaI managed a book of clients with an aggregate 2012 spend of over $500M throughout a dedicated software migration. My responsibilities included gathering requirements, creating documentation for client and PMO review and approval, and leading the client thru setup, testing, training, and implementation. I identified GAPs in client processes thru on-going analysis to validate the implementation of client solution and configuration. Also, I led Change Management meetings to convey necessary changes to stakeholders and end users. Client documentation and interactions were tracked and stored in multiple databases and spreadsheets to ensure that all entries were detailed and all decisions were documented for future use and support.
DealerTrackDealer Results Manager
May. 2010 - Jan. 2012I was a consultant for 50+ clients to review performance, goals and best practices regarding inventory management and sales optimization for revenue in excess of $50 million. I would make recommendations on areas of improvement and best practices thru client interaction, problem solving and market research, while monitoring sales and critical success factors. This group of clients was responsible for over $200,000 in department revenue.
DealerTrackSr. Customer Service Representative
Jul. 2005 - May. 2010• Provided ongoing mentoring and training to 15+ Customer Service Representatives
• Monitored employee phone calls and reviewed with them proper policy and procedure within Customer Support
• Provided extended daily and weekend support, including on-call emergency and holiday support
• Communicated with Customer Service Managers regarding status of calls and service levels, including maintaining proper documentation of problem resolution, assist in monitoring call volume
Chicago State UniversityProgram Services Aide--Graduate School
Mar. 2005 - May. 2005• Schedule and administer special projects as designated by project director. Assist with coordination of activities related to the workshops and seminars. Schedule rooms, meetings and notification of participants
• Maintain budget online and work with vendors and students where appropriate to resolve budgetary issues
• Design, edit, and produce publications and resource materials
Chicago State UniversityCourse Scheduling Assistant
Aug. 2004 - Feb. 2005• Assist Department Coordinator with Creation of Course Schedule for Fall 2004 and Spring 2005 using Novell Banner Database System
• Process Class Schedule Requests and Addendums including Class Room Changes, Instructor Changes, Course Cancellations, Course Deletions, Class Size Changes, and other miscellaneous corrections
• Completed Mandatory State of Illinois Ethics Training for State Employees • Other clerical and office duties including, but not exclusive to, filing scheduling forms and memos, answering multi-line phones, data entry
Chicago Public SchoolsCamp Mentor
May. 2004 - Aug. 2004
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