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Work Background
Metta Momentum LLCCertified Life Coach
Jan. 2025Remote
ReframePeer Advisor
Nov. 2023 - Oct. 2024RemoteOversaw Zoom live chat activities in Community Support Meetings; quickly answered tech and alcohol addiction recovery questions, offered support, met users with compassionate, unconditional positive regard; ensured that meetings flowed smoothly; kept participants muted or lowered hands as appropriate; assisted in onboarding and offered support and training for new freelance coaches who joined the Thrive Team; weekly upkeep of Community Meeting schedule and helped find last minute coverage for meeting shifts.
Victory Gardens TheaterAudience Services Manager
Jan. 2015 - Jan. 2018Chicago, Illinois, United StatesManaged Front of House Staff in all daily operations, communicated all show data and logistical updates and regulations effectively on a daily basis. Led in training all front of house staff in all areas patron experience/service, ticketing, house managing, and bartending. Responsible for creating the Front of House monthly schedule; assured there was the correct amount of coverage and that each event and performance ran smoothly and effectively. Responsible for acquiring the Valet services and Chicago Saints Usher Program for each show. Kept strict track of all complimentary ticket requests, and responsible for creating comp ticket spreadsheet documents for each show. Helped to design and maintain the Event Form Template for each rental, public program, or special event that was held at Victory Gardens. Assumed Lead House Manager for each Opening Night at Victory Gardens for over 4 years; responsible for assuring that the show started on time and that all press/donors/important patrons were comfortable and enjoyed their experience. Assisted the Facilities Coordinator in any maintenance (gas, electric, keys) upkeep, janitor services, thermostat and regulatory control of the building; assumed head responsibility in case a security alarm was breached and an emergency had to be handled. Held keys to the entire facility, on-call 24/7.
Peet's CoffeeShift Manager
Aug. 2014 - Jul. 2022Chicago, Illinois, United StatesCounted, received, signed for, and ordered inventory/product for coffee shop; responsible for maintaining a clean and organized back of house office. Reconciled daily sales reports, upkeep of daily bank deposits/store safe; ensured all money was recorded and accounted for. Set direction, managed the floor and set deployment/expectations of other employees; inspired the team to drive sales and create a healthy and prosperous relationship with the patrons of the coffee shop. Longest-tenured Shift Leader in Peetsโ Chicago Market.
Caribou CoffeeBarista/Team Member
Nov. 2012 - Aug. 2014Chicago, Illinois, United States
New Orleans Opera AssociationChorister
Sep. 2008 - May. 2012New Orleans, LACredits include:
-Puccini's "Manon Lescaut" ~ Chorister/Featured Soloist
-Mozart's "Don Giovanni" ~ Chorister
-Bizet's "Carmen" ~ Chorister/Featured Actress
-The Verdi Requiem (Concert Styles) ~ Chorister
-Wagner's "Der fliegende Holiander" ~ Chorister
-Bizet's "Les pecheurs de perles" ~ Chorister
-Puccini's "Turandot" (Concert Style) ~ Chorister
-Verdi's "Un ballo in maschera" ~ Chorister
-"Pagliacci/Carmina Burana" ~ Chorister http://neworleansopera.org/
Loyola University New OrleansMail Clerk
Aug. 2008 - Jun. 2010Responsible for organizing and sorting all mail alphabetically for over 400 students in a single residential space; filed all mail and paperwork in an organized fashion. Forwarded any old resident mail or return-to-sender mail to various locations around the globe. Available for any issues or questions concerning mail and/or opening lock combinations. Reported directly to the New Orleans Postal Service, and followed federal postal regulations and rules.
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