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Work Background
Faster GlassDesign Thinking Lead
Jul. 2024Charlotte, North Carolina, United StatesLead design thinking workshops for clients in various sectors to co-create innovative solutions to their greatest challenges.
CREOPrincipal Consultant
Nov. 2023 - Mar. 2024Raleigh-Durham-Chapel Hill AreaLead team of senior consultants, consultants and analysts to delivery high quality client solutions as a member of the Strategy Development & Insights Team.
Sage TherapeuticsDirector- Global Commercial Business Management, Chief of Staff
May. 2022 - Sep. 2023Charlotte MetroChief of Staff to the Chief Business Officer playing a pivotal role in streamlining operations, driving strategic initiatives, leading teams and executing company wide events. Key Priorities Include:
•Strategic and project management oversight of high priority initiatives as identified by the Chief Business Officer (CBO) •Coordination and execution of cross- functional Commercial Leadership Team (CLT) meetings to align on timely commercial business decisions
•Planning and Execution of CLT meetings and key company-wide commercial events
•Content preparation for executive level global commercial briefings and presentations, including meetings with the Board of Directors, Sage Executive Leadership •Collaboration with the CBO to develop and execute high impact commercial projects and initiatives Key Accomplishments include:
•Planned and executed product focused innovation workshop for cross functional commercial leaders featuring best-selling author which led to new patient-centered ideas and scenario plans with solutions
•Led cross functional team in early brand name development for Sage-718 in conjunction with external vendor
•Co-led- early US Launch plan for SAGE-718 to create a unique fit-for-purpose launch with key CHAMP functions (HEOR, Market Access, Patient Advocacy, etc)
•Built culture plan for sales team in conjunction with VP of Sales resulting in a tactical operational plan to implement •Successfully orchestrated and moderated numerous company- wide events including a new series (Commercialization Unplugged) designed to enhance employee engagement and increase transparency of commercial efforts
Advocate Aurora HealthManager Strategic Initiatives
Aug. 2021 - May. 2022
Advocate Aurora HealthProduct Innovation Manager
Apr. 2021 - Dec. 2021Milwaukee, Wisconsin, United States
Advocate Aurora HealthBusiness Development Manager
Sep. 2018 - Apr. 2021Non-profit integrated health system with 500+ care sites throughout Illinois and Wisconsin. Drive revenues by managing seven matrixed business growth teams with 10-15 members each, including two major service lines, Women’s Health, and Cancer. Develop business plans and strategies to achieve significant YoY growth (gross charges) by identifying team members and resources, holding monthly strategy meetings and developing tactics/initiatives. Serve as member of Aurora West Allis Medical Center Senior Leadership Team. ► Grew existing patient services, market share and patient access by developing new programs, identifying new markets, discovering customer, market, and competitive trends, and by building relationships with physicians and community groups. o Achieved significant growth in surgeries by spearheading the Gender Affirming Surgical program (2019-2020). o Exceed YoY growth goal in 2019 for two key service lines (Plastics/Cosmetic Surgery and Urology). ► Drove physician engagement, culture change, and collaboration by executing large-scale events. ► Fostered physician referral growth and retention by building strong relationships. ► Selected for system-wide PEAK Leadership program, as one of 30 chosen from 300 applications. (2020)
Froedtert HealthStrategic Planning Consultant
Jan. 2018 - Sep. 2018Milwaukee, WisconsinHealth system comprised of five hospitals and the Medical College of Wisconsin. Served as strategic planning and patient experience consultant. ► Developed patient satisfaction strategies which were adopted into overall strategic plan. Led ethnographic research project for specific patient populations and presented to Diversity & Inclusion executive sponsor team. Conducted market research, led focus groups, and analyzed findings. ► Prioritized and analyzed stakeholder needs for system-wide strategic initiatives by leading voice of the customer research. Directed 40+ interviews with senior leaders, patients, and physicians.
UC HealthCulture Transformation Manager
Aug. 2016 - Sep. 2017Cincinnati, OHRegional health system affiliated with University of Cincinnati, with three participating hospitals. Charged with building patient-centric culture for health system following period with low employee engagement scores. Reported to Chief Transformation Officer in Transformation Office, an internal start-up. Worked with external consultant to revamp mission, vision, and values. Led project teams to address operational issues. ► Unified staff around new company mission, vision, and values by facilitating 60+ cultural transformation sessions for 700 associates, including senior executives and physicians. As a result, increased engagement and patient experience scores. ► Improved employee and patient satisfaction by directing system-wide culture transformation. o Ensured employees exhibited desired new behaviors by coordinating training for 900 leaders and 9,000 associates. Selected venues, negotiated contracts, procured food and beverage, and created seamless event experiences. Personally taught 60 cultural transformation sessions for 70 associates. o Completed transformation in six-month accelerated timeframe by leading and facilitating train-the-trainer initiative for 100+ internal facilitators/change agents. ► Increased attendance 60% for quarterly leadership retreats by developing compelling content.
UC HealthSenior Physician Liaison / Internal Strategy Consultant
Sep. 2013 - Aug. 2016Assisted new and existing specialty physicians in building their patient load, promoting new products and services, and in articulating their personal brand internally and externally. ► Generated revenue by promoting new products, procedures, and services to patients, including securing revenue from referring providers by promoting new device for acid reflux. ► Increased profits to University of Cincinnati Medical Center and West Chester Hospital through external outreach efforts. ► Promoted new physicians and offerings by planning and implementing events. Marketed launch of four new ambulatory sites bringing primary care and specialty services to new patients in new markets.
PfizerHospital Account Specialist
Mar. 2011 - Jun. 2013Baltimore, Maryland AreaPublicly held pharmaceutical company with $52.75B in revenues and 88K employees. Promoted to manage tri-state territory (DE, MD, PA) for specialty product, targeting adult and pediatric endocrinologists at hospitals. Grew existing accounts while identifying new, potential customers. ► Achieved 600% product growth during 2011 in rare disease market. Grew market share by building trust with new physicians. Increased awareness by organizing several large events with key opinion leaders. ► Attained 43% growth at key account by anticipating needs and providing exemplary service. ► Selected as Regional Performance Fund recipient for outstanding leadership and performance.
PfizerPharmaceutical Sales | Professional Healthcare Representative
Jul. 2006 - Mar. 2011Silver Spring, MarylandManaged existing accounts and secured new customers for six pharmaceutical products, targeting the primary care market within the DC metro area. Grew revenues by practicing consultative and solution-based selling. ► Attained 100% of total product portfolio plan by designing strategic business plans. ► Selected for National Salesperson Achievement Award and Regional Performance Fund.
Owens CorningArea Sales Manager
Jun. 2005 - Jun. 2006Baltimore, Maryland AreaResponsible for marketing and selling roofing and insulation products to 84 Lumber accounts and independent dealers.
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