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Work Background
ESHET Incentives & ConferencesSenior Project Manager Special Projects & Events MICE
Sep. 2022Israel
Freelance (Self employed)Life Coach
Aug. 2020• Providing personalized coaching to clients, guiding them through their growth and transformation journey.
• Collaborating with clients to gain clarity and achieve sustainable results in various aspects of their lives.
• Utilising active listening and empathy to support clients in overcoming challenges and reaching their full potential.
MindvalleyIsrael Regional Network Coordinator and Host
Mar. 2020 - Dec. 2024Israel• Coordinated community events and facilitated growth and transformation for Mindvalley Israel Regional Network.
• Hosted safe space for local community to learn and share experiences.
• Promoted networking opportunities and fostered a sense of belonging within the Mindvalley community.
ESHET INCOMINGSales Manager | Senior Project Manager Special Projects & Events (MICE, FIT, Groups)
Apr. 2016 - Jun. 2022Tel Aviv, IsraelProject and Sales Management
• Provided accurate costing for projects based on services required.
• Facilitated connections between clients and suppliers to ensure top-level services and experiences for any type of travel and theme.
• Built partnership relations with hotels to accommodate large groups and run events smoothly, leveraging my previous experience in the hospitality industry.
• Prepared detailed travel itineraries including historical information and cultural resources, performed analysis of travel costs, provided detailed budgets to corporate clients.
• Created sales plans and products for target markets while monitoring sales.
• Conducted sales trips, road shows, and training sessions to promote Israel as a destination. Travel Operations
• Provided costing, personalized travel itineraries, and historical site information to tourists, ensuring a high standard of service.
• Managed bookings from start to finish, coordinating all services for a seamless travel experience.
Fattal HotelsFront Office Agent - Herods Palace 5*
Aug. 2015 - Apr. 2016Elat, Southern, IsraelReception
Ensuring quality services to guests while addressing customer and public issues/enquiries politely to standard guidelines.
Greeting guests on arrival and directing them to desired places in a professional manner.
Facilitating general administrative tasks, guests support, receiving and sorting e-mails and deliveries, managing calls and switchboard, scheduling appointments, checking reservations, effectively handling correspondence and communication between hotel departments. KEY SKILLS
Guest Relations – Extensive experience in maintaining guest/customer relations while dealing with enquiries, orders and complaints and quickly resolving issues. Communication Skills – Excellent communicator with a strong ability to work under pressure in fast-paced, time sensitive environments. Proven ability to interact effectively with people of diverse nationalities and languages; comfortable working in a multicultural setting. Administrative Management – Experienced in monitoring and maintaining inventory, office equipment and supplies and requisitioning additional stocks and supplies as needed. Maintaining and updating e-mails and filing and database systems, either manually or through a computer. Domain Expertise – Hands-on experience in managing activities, including front office, complaints management, general cashiering, reservations, invoices and credit bills and housekeeping checks.
Berlitz Israel - ברליץ ישראלItalian Language Instructor
Dec. 2014 - Jun. 2015Tel Aviv, Israel• Instructed first-level Italian courses in person in Beer Sheva and Tel Aviv following Berlitz guidelines.
• Developed engaging lesson plans to enhance students' language proficiency and cultural understanding.
• Implemented interactive teaching methods to facilitate effective language learning and student engagement.
ESHET INCOMINGProject Manager Special Events and Projects & FIT Department
Dec. 2013 - Jul. 2015Tel Aviv, IsraelConstant relationship with travel agents, tour operators and direct clients. Sales trips in Italy and France, road shows, meetings with local operators to promote the destination and inform the sales personnel working for travel agencies and booking offices. Manage requests of quotation and booking for FIT guests, preparing detailed price offers, booking land services and taking care of the payments. Project Manager for the Opera in Masada for two years in a row with responsibility of creating and developing packages and extensions of bookings for FIT guests mainly, handling hotel allotments, events tickets allotment and delivery, reports and statistics, coordination of all the services in order to obtain the best results for the project itself. Handling bookings entering via the various B2C sites and direct tailor made requests especially from French and Italian markets.
ESHET INCOMINGProject Manager - FIT Department
Dec. 2013 - Jun. 2014Tel Aviv - IsraelConstant relationship with travel agents, tour operators and direct clients. Manage requests of quotation and booking for FIT guests, preparing detailed price offers, booking land services and taking care of the payments. Project Manager for the Opera in Masada for two years in a row with responsibility of creating and developing packages and extensions of bookings for FIT guests mainly, handling hotel allotments, events tickets allotment and delivery, reports and statistics, coordination of all the services in order to obtain the best results for the project itself. Handling bookings entering via the various B2C sites and direct tailor made requests especially from French and Italian markets.
A.R. Eland Tours LtdSales Manager Italian Market
Jul. 2013 - Dec. 2013Qiryat Motzkin, Haifa, IsraelSales Manager Italian Market in charge of creating new packages and offers to adapt to the market and target clients, finding new travel agents and tour operators to work with and establish trust, constant contact and cooperation.
Prepraration of detailed price offers for groups and individual guests, follow up the offers until the closure with a sale, handle all operations and bookings, preparation of final documents and welcome in the country.
Relais & ChâteauxGuest Relations Officer - Hotel Château Monfort 5*L by Planetaria Hotels
Jun. 2012 - Jun. 2013Milan, Lombardy, Italy
Club MedFOM & GO Potentiel, Traffic Management - Club Med Wengen
Dec. 2011 - Apr. 2012Wengen, Berne, Switzerland
Club MedSenior Front Desk Agent & GO Potentiel, Assistant Traffic Manager, PR - Club Med Kamarina
Apr. 2011 - Nov. 2011Scoglitti (RG), Sicilia, Italia
Club MedFront Desk Agent - Club Med Serre Chevalier
Apr. 2011 - Apr. 2011La Salle-les-Alpes, Provence Alpes-Côte d'Azur > Hautes-Alpes > France
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