MedeacareResponsabile IT
Sep. 2014 - Mar. 2018Macerata, Marche, Italia• Managed IT support and helpdesk for a CRM software tailored to dental practices, providing assistance to both internal and external users. Handled and resolved daily tickets using a specialized ticket management system.
• Managed the internal IT infrastructure, improving maintainability and implementing backup/restore strategies. Successfully restored the internal backup routine through replication policies, eliminating the need for external consulting. This solution was later commercialized, leading to a 30% increase in company revenue.
• Developed in-house software for internal use, facilitating communication and report management for business consultants. Utilized React, ElectronJS, and Semantic UI for development.