Cha-Cha's Cocina MexicanaOperations Manager
Jan. 2002 - Mar. 2012General Business Functions • Contributed to startup of a family operated and owned Mexican Restaurant from initial design to current day-to-day operations. • Managed the business & sales operations of the family business. Responsibilities included management of bank accounts, sales deposits, payroll, employee scheduling and day-to-day operations. • Developed & instituted marketing campaign through direct mail offerings, creation of ads, coupon mailers and business website using Adobe Illustrator, Dreamweaver & WordPress. This marketing campaign increased sales revenue two fold during the 2007-2008 fiscal year and collaborated with another current program for 2012 fiscal year focusing on web exposure through social media and search engine optimization, chachas.net • Created brunch, lunch, dinner and drink menus. Continually developed the menu to emphasis quality and newness as it pertained to Mexican cuisine to increase sales and positive brand image. Projects to Reduce Waste • Reduced energy consumption through implementation of energy efficient lighting and the institution of solar energy panels. • Actively managed the inventory of dry and wet goods. Consistently kept food cost below industry standard averages through implementation of cryovac vacuum seal program in which certain basic food products could be made in bulk, frozen and stored for later use. Coaching & Training • Oversaw entire food production process: creating recipe logs, food process standards through training and execution to maintain highest quality of the final product. • Coached staff to embrace the importance of kitchen organization, work environment cleanliness and professionalism. • Trained both kitchen and service staff utilizing my bilingual communication skills (English & Spanish). • Implemented a training food manual with recipes, pictures and instructions for line and prep cooks, fundamentally creating resources for my staff members to insure consistency of food product sold.