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Work Background
U.S. Department of TransportationTechnical Writer 3
Apr. 2022 - Jun. 2022Washington DC-Baltimore Area-Provide technical writing services to support development and modification of the Agency, website, and other documentation as required by the Government. -Maintain process documentation; review, edit, standardize, or make changes to material prepared by other writers; create new documentation for changed processes; and recommend revisions or changes in scope, format, or content to Government. -Convert or design fillable PDF forms to technical specifications determined by the Government.
CL Hatcher, LLCDirector of Operations
Aug. 2021Washington DC-Baltimore AreaDefining, implementing, and revising operational policies and guidelines for the organization Developing and executing new growth directives Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs Working with the human resources department to develop and implement staff evaluation parameters Liaising with departmental heads to develop financial plans and ensure company-wide operational compliance Keeping track of the company’s revenue margins and conducting budget reviews to maximize profits Overseeing client support services Managing procurement and resource allocation
U.S. Department of TransportationTechnical Writer 2
Nov. 2020 - Apr. 2022Washington DC-Baltimore AreaWrote, edited, and regularly updated documentation, including SOP’s, debriefs, and other technical materials for a variety of tools, applications, and websites. • Edited and compiled guides in MS Word and Adobe PDF • Maintained project documentation and folders. • Collaborated with various managers and subject matter experts to manage training projects from end to end. • Researched, analyzed, problem solved, report development, and options recommendation development on a range of subjects. • Maintain the technical design on how data is captured, loaded, and extracted for reporting. • Coordinated project plans within internal divisions to collaborate at all levels within the office and organization to generate appropriate project goals that recognized organizational needs.
Ashland Hughes Executive Office Space Alexandria VAAdministrative Assistant
Aug. 2019 - Nov. 2020Alexandria, Virginia•Wrote, edited, and maintained documentation including user guides and other technical materials for a variety of projects. • Proofread and edited documents for distribution, edited communication documentation. • Received and screened telephone calls answered routine questions and furnished information regarding vacancies and vendor queries. • Maintained appointment calendar for the office and scheduled appointments for the CEO. • Planned and arranged events such as prospective tenant client visits, tenant move ins /onboarding, seasonal events. • Designed, updated and maintained advertisements as needed (Social Media Sites & advertisements as needed. • Managed and reviewed social media posts.
City Arts and Prep Public Charter SchoolManager of Enrollment and Data Accountability
Sep. 2018 - Aug. 2019Washington D.C. Metro Area· Coordinated the day-to-day implementation of enrolling students and relevant assessment activities, including but not limited to pre-admission screenings, intake assessments and transfer procedures, intake reports, transfer requests. · Coordinated the collection and input of data on new enrollments, re enrollments, terminations, and transfers of children. · Managed database run reports and initiate corrective action as necessary to ensure accuracy and completeness of administrative information. · Facilitated the movement of children through the admission/enrollment processes, including but not limited to managing waitlists, maintaining a schedule of openings and · working with managers across programs to match children with appropriate programs. · Planned, developed, and reviewed critical admissions and recruitment functions and in consultation with staff set performance targets for the admission team, goals, objectives, and priorities.
Self EmployedChildcare Provider
Jan. 2014 - Sep. 2016Washington, District of Columbia, United StatesDedicated and reliable caregiver with over 10+ years of child care experience. Certified in both CPR and first aid. Nurtured the physical, emotional, and behavioral development of children from infancy to grade school. -Management and maintenance of household duties and daily tasks. -Responsible for preparing and providing children with nourishing meals. -Monitored and assisted the completion of school-related tasks and/or developmental milestones. -Safely transported children to school, medical appointments, and extra-curricular activities. -Organized cultural and educational trips and activities to enhance mental stimulation and social well-being.
Chungdahm LearningESL
Nov. 2012 - Nov. 2013Instructor of English as a Second Language to students ranging in ages from 6-13 years old.
Gap Inc.Retail Sales Manager
Jun. 2009 - Nov. 2012In charge of Marketing and Signage in the store. Made sure that marketing and signs were updated throughout the business.
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