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Work Background
Sharjah International Cricket StadiumSports Commentator
Nov. 2023United Arab EmiratesBroadcasting Presenting and Commentating Division A Matches
ONE BROKER GROUPSales & Relationship Manager
Jan. 2023
ICC Academy - The Home of Elite CricketSports Commentator
Nov. 2022Dubai, United Arab EmiratesDivision A Tournaments Have successfully covered 4 Division A Tournaments and over 150 matches at ICC Academy, providing commentary coverage for matches played by UAE National Players, such as Asif Khan, Rohan Mustafa and Junaid Siddiqui and International cricketers such as Vikum Sanjaya showcasing their skills at the Home of Elite Cricket. Live Telecasted on ICC Academy Facebook page and the Fancode app in India Lancashire Tour of the UAE (Men & Women) 2022 Tournaments March 2022, saw the Lancashire Thunder ( Women's ) take on the UAE women`s National Team, playing an ODI and T20 Tournament with some of the biggest stars in World Cricket such as Kate Cross and Emma Lamb taking on the likes of Chaya Mughal, Khushi Sharma and Lavanya Keny. The Mens Team took on Fly Emirates at the Sevens Ground. Provided commentary coverage which was telecasted live on the LancsTV Youtube Channel Battle of the Saints - Sri Lanka Cricket Coverage by Papare.com 2016 - 2018
Successfully covered 3 seasons of the Big Matches organised by the Sri Lanka Cricket Board of this historical tournament which boasts a history of over 150 years of battle between prestigious schools, that recognize potential talents who may one day represent the country. This reputed series which is played annually is followed very closely by the public. The likes of Angelo Mathews, Dinesh Chandimal, Mahela Jayawardena and Dasun Shanaka, were all brought into the National system through recognition of this tournament. This is live telecasted on National Television and the Papare Sites including Dialog TV
Union Square House Real Estate Broker LLCInvestment Advisor
Sep. 2022 - Jan. 2023Dubai, United Arab Emirates
One Globe Freight & LogisticsCustomer Service & Logistics Manager
Jan. 2022 - Jan. 2023Dubai, United Arab EmiratesAnswering customers’ questions, resolving problems, and maintaining customer satisfaction by providing problem-solving resources. Maximizing customer operational performance by providing help desk resources and technical advice.
Managing and ensuring the accuracy of product storage warehouse inventories
Facilitating the establishment of commercial connections between customers and suppliers
Discussions and negotiations with goods carriers about shipment costs
Establishing and managing incoming and outbound shipping schedules
Managing the flow of resources and goods throughout an organisation
Collaborating with different divisions within the business to enhance logistics
Supervising the remainder of the logistics team’s job
Supervising the process of importing and exporting a product
Coordination of manufacturing schedules, storage, and shipment of certain goods and commodities.
Developing procedures and systems for scheduling and tracking procurement and distribution operations.
Liaison with customers, suppliers, and employees to ensure inventory is properly documented and ordered, as well as to guarantee delivery schedules are adhered to.
Al Jaaliya Manufacturing LLCProcurement & Logistics Executive
Jan. 2020 - Dec. 2021Dubai, United Arab EmiratesResponsible for the procurement strategy, KPI development and timely management reporting across all AFLP departments
Analyzing the current state of the department and ensure that best procurement practices are recommended to the procurement committee and senior management while taking into consideration inherent risk
Continuous improvement of the departments personnel and employee engagement by means of interactive weekly training sessions
Analyzed procurement spend ensuring visibility on the overall company’s procurement by identifying potential areas of improvement in terms of risk, consolidation and savings opportunities
Managing and ensuring the accuracy of product storage warehouse inventories
Facilitating the establishment of commercial connections between customers and suppliers
Discussions and negotiations with goods carriers about shipment costs
Establishing and managing incoming and outbound shipping schedules
Managing the flow of resources and goods throughout an organisation
Collaborating with different divisions within the business to enhance logistics
Supervising the remainder of the logistics team’s job
Supervising the process of importing and exporting a product
Coordination of manufacturing schedules, storage, and shipment of certain goods and commodities.
Developing procedures and systems for scheduling and tracking procurement and distribution operations.
Liaison with customers, suppliers, and employees to ensure inventory is properly documented and ordered, as well as to guarantee delivery schedules are adhered to.
Abeer Al Zuhoor Project Management Services LLCCustomer Service Executive
Jan. 2020 - Oct. 2020Dubai, United Arab EmiratesOpening customer accounts by recording account information.
Maintaining customer records by updating account information.
Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintaining financial accounts by processing customer adjustments.
Recommending potential products or services to management by collecting customer information and analyzing customer needs.
Preparing product or service reports by collecting and analyzing customer information.
Contributing to team effort by accomplishing related results as needed.
La Capitale Real EstateProperty Consultant
Jan. 2018 - Oct. 2022Dubai, United Arab Emirates
FAITH TRAVELS PVT LTDCustomer Service Logistics Manager
Jan. 2007 - Dec. 2019Colombo, Western, Sri LankaSupervising day-to-day operations in the customer service department.
Responding to customer service issues in a timely manner.
Creating effective customer service procedures, policies, and standards.
Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
Implementing an effective customer loyalty program.
Maintaining accurate records and documenting all customer service activities and discussions.
Assessing service statistics and preparing detailed reports on your findings.
Hiring and training new customer service agents.
Managing the approved budget of the customer service department.
Staying informed on the latest industry techniques and methods.
The Traveller Global Private LimitedGraduate Trainee
Jan. 2006 - Dec. 2006Colombo, Western, Sri LankaTrained how to do flight bookings and reservations on the booking platforms such as Amadeus, Galileo & Abacus booking platforms Trained how to prepare invoices, ledgers and issuing of receipts Learned how to attend to queries from customers on hotel bookings, visa requirements and other travel solutions
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