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Work Background
DinarStandardPeople & Operations Manager
Jun. 2024Dubai, United Arab Emirates
i2c Inc.Director HRBP (Interim)
Oct. 2023 - Jun. 2024Lahore, Punjab, Pakistan
i2c Inc.Associate Director HRBP
Aug. 2023 - Oct. 2023
Retailo TechnologiesHead of People - Central (UAE, KSA & PK)
Jul. 2022 - Aug. 2023UAE, Saudi Arabia & Pakistan1. Revamped Performance System H2 2022 from top-down to 360 degree evaluations through situation based questions and in-depth calibrations at team, dept. and market levels. 2. Developed Compensation Bands for UAE, KSA & PK based on internal and external (Mercer Remuneration Survey ‘22) equity analysis. Segregating Position levels from Grades to build internal career progression ladders
3. Maintaining complete UAE Regulatory compliances for Payroll through WPS, Insurance renewals, and MOHRE processes, and onboarding & off-boarding of colleagues
4. Executed ESOP Standardisation Exercise to rationalise ESOP allocation based on tenure, performance, & position levels
5. Ensured a healthy Recruitment Pipeline on ATS (Zoho Recruit) and driving adoption of ATS in hiring managers & committee chairs, reducing the average time-to-hire from 1.5 to <1 month
6. Introduced Values Based Competencies interview.
7. Increased response rate of monthly Colleague Net Promoter Score (C-NPS) survey from <25% to >50%, resulting in double the amount of feedback received. Increased C-NPS score (11 to 25) by consistently solving for top 3 red-flags in markets
8. Delivered trainings on ‘5 Dysfunctions of a Team’, ‘Values & How they Build a Culture’, 'The Art of Giving & Receiving Feedback’, among other topics
Retailo TechnologiesHead of People (KSA & PK)
Mar. 2022 - Jun. 2022Saudi Arabia & Pakistan1. Developed Talent Maps to identify A-players based on values and productivity matrix, resulting in identification of top 10% talent in each team for each market
2. Developed Man-wise cost to company attribution for KSA, UAE & PK Payrolls for monthly reporting
3. Initiated & led Monthly All Hands for all markets (n>250 participant) with Superstar of the Month recognition program
4. Created Policies & Code of Conduct for PK & KSA, with a 100% compliance rate with regulatory requirements
Retailo TechnologiesPeople & Culture Manager (PK)
Sep. 2021 - Mar. 2022PakistanImproving on A-Player density in Retailo through leading Culture & Engagement, Organizational Development, Talent Management, Business Partnering & Service Delivery Pillars for markets in Pakistan & Central. Restructuring of the organization to better serve the markets we are present in and provide a stable base to continue on hyper growth. Provide clarity to our colleagues on their top deliverables, their position in the organization, and the cadences they need to be a part of both at the org level for rhythm, visibility and swift decision making. Maintaining a pulse on colleague sentiment through Global NPS. Action planning based on the results and assigning targets to team heads for continuous improvement in NPS scores. Ensuring effective Business Partnering across all geolocations & teams for Pakistan & Central markets. Rolling out policies and processes for efficient people management most critically at the executives level of Retailo. Conducting Performance Evaluation Cycles bi-annually. Recently closed evaluations cycle for over 400 colleagues. Including individual ratings, calibrations, increments & bonuses, adjustments, financial impact calculations & execution of payouts. Values development and finalizing behaviors to permeate across Retailo to drive a unified culture through the organization. Integrating values & behaviors across colleague lifecycle from recruitment to performance management and beyond. Development of Code of Conduct, governance policies, mobility policies, core benefits policies & employment conditions policies & processes.
Zong CMPak LtdSenior Executive Organization Development
Sep. 2020 - Sep. 2021Islāmābād, PakistanPerformance Management cycle every quarter through organization wide ratings, bell curves, and final calibrations by management & CxOs Learning & Development framework implementation for Zong's push towards enabling the organization towards digitalization Capability assessment & analysis for managers and above through incorporating potential assessments, performance reviews, tenure, and other data points
Fatima GroupOrganization & People Performance Specialist
Jul. 2019 - Sep. 2020Lahore, PakistanPeople Performance Management: through Successful linkage of FG Strategy 2k25 with Annual Objectives Setting. Cascading the revamped Integrated Performance Management Program from Annual Operating Plan into 'nth' level objectives. Redesign of Oracle Performance Management System, iPMP philosophy, Objective Setting Principles, Objective cascading, sharing & alignment, Ratings calculations, Bell curves & Stream level Calibrations. Development of CEO & CEO minus one 2020 Performance Objectives. Developed a team of 45 Champions for capability development across Organization (90+ hours of sessions delivered) Technology Division HR Business Partner: Headcount & Cost Optimization through Workload & Equity Analytics (Potential Cost Optimized of PKR 75M+). Identification of Critical positions & Succession Planning through Potential & Performance data on 9-box matrix. Organization Health Survey Action Planning & Implementation and handling of Promotion & Transfer (and related) cases Organizational Monitoring & Control (Boardroom Management for Quarterly Review Meetings against the AOP of the year). Lead for Ideation, Development, Execution, Recalibration, & Obtaining Top Mgmt. buy-in for Change Management. Staggered inclusion of Employee Engagement, Cost Optimization Commitments & Optimized Budget Consumptions FG Policies Standardization & Upgradation as per COSO ERM L4 guidelines: Need Gap Analysis (Benchmarking) with Basket Companies for upgradation, Proposals for boardroom, Mgmt. Approvals, Org. wide Communication & Implementation. Policy Clusters identified and 46 policies standardized & refreshed (using Process Flow Charts to integrate touchpoints) HR Department Budget Custodian (PKR 55M+) for Budget Development, Cost Control reporting, and Org. Level Policies
Fatima GroupManagement Trainee Human Resources
Jul. 2018 - Jun. 2019LahoreCore Benefit Policies Benchmarking, Monetization and Proposal Attrition & Organizational Pyramids Analysis Development of Rewards Management White Paper AOP Templating and Presentation Development QRM Templating, Collation of Presentation, and Updates Project Lead for HR Policies & SOPs alignment with COSO ERM Level 4 in collaboration with Enterprise Risk Managers HR OPEX Budget Development for 2019 and Preparation of Presentation on CEO Budget Reporting Update Regular Assistance to Head of Rewards in preparation of various Proposals
UnileverMarketing Intern
Jun. 2017 - Aug. 2017KarachiDevelopment and deployment of the Engagement Platform for Lifebuoy. Planning and executing a uniform School Program nation wide. Leveraging animated assets through Digital, TV, PR, Outdoor, and In-Store presence.
TripdaBusiness Development Manager
Sep. 2015 - Mar. 2016LahoreTripda Associate Program, creating and implementing a team of 63 people across the North Region of the country and ensuring end to end operational support through capitalizing on the expertise of these resources. Providing Logistical and Operational support for core business model activities in the North Region by training resources hired from Brand Activation Agencies to ensure top quality lead generation. Event/Corporate Partnership Management from pitching to client servicing and everything in between. Marketing Strategies, TG specific, for sustainable number generation and social media presence. Brand Activations being spear headed, coordinated and executed.
PepsiCoHR Intern for Talent Acquisition
Jul. 2015 - Aug. 2015Lahore, PakistanRevamping and Relaunching the Management Trainee Program 2016 Organogram for the hierarchy and team dynamics for the MT' 16 Recruitment Team Coordinating with placement offices of top 20% Universities across Pakistan pitching PepsiCo as a prospective employer after 4 years Conducting the UAT on PepsiCo's newly adopted onboarding software to detect bugs and fix them
AIESEC in PakistanOCVP Logistics & Campus Relations
Nov. 2013 - Mar. 2014Information sessions across over 23 Universities in Lahore Design and implement strategies to streamline recruitment process Hire and incentivize brand ambassadors across Universities to encourage students to apply for the Exchange Program Ensure end to end availability of any and all resources for applicants & recruitment team
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