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Work Background
Academy of Integrative Health & Medicine (AIHM)Director of Online Education
Jan. 2023La Jolla, California, United States🤝I develop and execute the education strategy for continuing professional health education and CME materials that includes individual courses and certificate programs. Additionally, I manage a team to enhance curriculum quality, leverage education technologies, and ensure alignment with accreditation standards and competencies. ➡️ Develops departmental strategies, budgets, standard operating procedures, and timelines to ensure projects align with organizational goals. ➡️ Collaborates with external organizations to create new education products and programs resulting in additional revenue streams. ➡️ Leads a team of instructional design consultants and subject-matter experts in the planning, design, development, launch, and management of individual courses, certificate programs, and academic partnerships. ➡️ Assesses program and curriculum objectives and outcomes for alignment with accreditation standards, competencies, and requirements. 🎯 Key Achievements ✅ Directed a cross-functional team of instructional design consultants and 35 subject-matter experts in the strategic design and launch of ACCME-accredited continuing medical education programs, resulting in a catalog of over 300 continuing education courses. ✅ Led a remote team of three eLearning developers in the successful migration of 195 courses to a new LMS within one month, reducing yearly technology costs by 80% and ensuring no disruption to learner access. ✅ Formulated comprehensive departmental strategies, budgets, standard operating procedures, and timelines for the creation and marketing of new courses. This strategic approach yielded a remarkable 37% increase in revenue and the successful sale of 33 additional eLearning courses in 2022. ✅ Conducted a thorough needs analysis and collaborated with stakeholders to formulate a 3-year schedule for curriculum revisions, ensuring the timely delivery of updates to curriculum.
Academy of Integrative Health & Medicine (AIHM)Associate Director of Education
Jan. 2020 - Jan. 2023La Jolla, California🤝I managed the daily operations of an online hybrid post-graduate health & medicine program and worked with instructional designers to identify tools, technologies, and processes to improve workflow and content to create high-quality online learning content. Other responsibilities included: ➡️ Implementing procedural solutions and standard operating procedures to enhance and support organizational operations. ➡️ Evaluating program effectiveness using learning analytics and course evaluations for curriculum, content, and technology improvements. 🎯 Key Achievements ✅ Implemented procedural solutions and standard operating procedures to optimize and support organizational operations, yielding a substantial 25% reduction in operational costs. ✅ Evaluated program structure, curriculum objectives, and course outcomes for alignment with standards, competencies, and requirements, ensuring successful re-recognition of a post-graduate medical fellowship program. ✅ Oversaw and guided a team of six eLearning developers in successfully migrating 50 courses and 1,000 hours of content to a new learning platform, accomplishing this one month ahead of the deadline and 13% under budget. ✅ Conducted in-depth analysis of learning analytics and course evaluations to evaluate program effectiveness, resulting in heightened learner satisfaction and enhanced competency development.
Academy of Integrative Health & Medicine (AIHM)Online Programs Manager
Oct. 2017 - Jan. 2020La Jolla, California🤝 I improved online education by leveraging learning technologies and tools, redesigning curriculum based on research, and developing engaging content aligned with accreditation standards and competencies by collaborating with team members and subject matter experts. Other responsibilities included: ➡️ Utilized instructional design methodologies, project management skills, and relationship management skills to manage instructional design projects. ➡️ Coordinated instructional design projects for the creation of engaging content using effective instructional practices and quality standards. ➡️ Oversaw the implementation and maintenance of course content flow and structure based on effective course design models that meets learner needs and promotes learner competency development. 🎯 Key Achievements ✅ Recognized and executed strategic enhancements in curriculum, content, and technology, leading to improved student learning outcomes and a notable 10% reduction in program dropout rates. ✅ Implemented advanced course design models integrating adult learning principles and usability design, ensuring optimal alignment with learner needs while fostering competency development. This initiative streamlined the eLearning course build-out process among team members.
UNT Health Science Center (UNTHSC)Instructional Designer/Technologist
Jun. 2014 - Oct. 2017Dallas/Fort Worth Area🤝 I advised faculty on effective instructional methods, managed course development projects, and integrated new technologies into the learning management system. I also facilitated faculty professional development and served as the Quality Matters program coordinator. 🎯 Key Achievements ✅ Executed a comprehensive institution-wide initiative to align online and blended courses with the national benchmark set by the Quality Matters program. Achieved successful alignment of 15 courses within a 12-month timeframe.
✅ Applied instructional design methodologies, learning theory, and adult learning principles to advise faculty on effective instructional solutions. The outcome was an enhancement in course quality and increased adoption of active learning strategies.
✅ Implemented professional development initiatives to enhance faculty knowledge and skills in online course design and teaching strategies. Successfully trained over 200 faculty and staff on effective instructional design and educational technology practices.
UNT Health Science Center (UNTHSC)Instructional Technology Specialist
Nov. 2013 - Jun. 2014Dallas/Fort Worth Area🤝I performed LMS administration and customization, provided faculty and staff training, and supported faculty with learning technology adoption. I also collaborated on administrative policies, guided faculty on effective online course design, and addressed support requests via a web-based ticketing system. 🎯 Key Achievements ✅ Elevated faculty adoption of the Learning Management System student mastery tools from 15% to 85%, significantly enhancing the measurement and assessment of program competencies and outcomes. ✅ Researched and analyzed problems related to instructional technology issues and liaised with technology vendors to provide support and solutions, resulting in a 60% decrease in the number of technology-related support tickets. ✅ Boosted data integrity, cut support requests significantly by automating Learning Management System tasks with the Enterprise Information System. Reduced enrollment-related support requests by 80% and course creation requests by 90%. ✅ Mitigated academic integrity incidents in fully online courses by piloting and seamlessly integrating an online proctoring solution compatible with the Learning Management System.
Academic PartnershipsInstructional Technology Consultant
Dec. 2011 - Sep. 2013Dallas/Fort Worth Area🤝I developed eLearning strategies, worked collaboratively with LMS administrators, and directed staff in LMS and technology enhancements. I also provided management reports, aligned eLearning products with quality standards, designed interactive modules, and contributed to faculty engagement in eLearning best practices. 🎯 Key Achievements ✅ Led team of 6 course builders in a $500,000 Blackboard Learn 9.1 migration project, completing the project four months ahead of schedule and 20% under budget. ✅ Offered instructional design consultations and course design services for a portfolio of more than 300 online courses on a global scale. Enhanced efficiency by reducing course development time by 20% and ensuring timely course delivery. Achieved this by refining existing development processes through thorough analysis and implementing innovative methods and tools for online course creation.. ✅ Implemented streamlined procedures for course administration and management, resulting in an impressive 80% reduction in requests.
Academic PartnershipsLMS Administrator
Nov. 2010 - Dec. 2011Dallas/Fort Worth Area🤝I established procedures for course administration and resolved enrollment exceptions through data analysis and collaboration with internal teams. I also monitored enrollment data for accuracy and identified trends related to enrollment exceptions, ensuring efficient management and support for partnered universities. 🎯 Key Achievements ✅ Implemented procedures to streamline course administration and management processes, reducing requests by 80%. ✅ Developed step-by-step enrollment services plan and escalation procedures that automated 70% of enrollment processes, normalized resolution of enrollment exceptions, and ensured consistent data was loaded into Learning Management System.
Academic PartnershipsLead Course Developer
Apr. 2008 - Dec. 2010Dallas/Fort Worth Area🤝 I created and organized online courses, performed quality assurance on content, and led daily activities for course developers. I also provided technical support, assisted multiple departmental teams with course content, and developed engaging content using Adobe Photoshop, contributing to a comprehensive online learning experience for employees and business partners.
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