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Work Background
Learning Advisor
WDR LtdLearning Advisor
May. 2025Horsham, England, United KingdomWorking on implementing CRM system in the every day use of the company's life. Next to daily administrative tasks my focus is on business development and marketing from end to end, from strategy to implementation.
Practice Manager
Quality Dental GroupPractice Manager
May. 2024 - Jan. 2025Horsham, England, United KingdomManaged daily operations in a busy 6-surgery practice. Led recruitment, onboarding, and contract compliance. Maintained CQC/GDPR standards. Produced clinician revenue data to support payroll and finance. RotaCloud, Xero.
Dental Receptionist
Southcliff Dental GroupDental Receptionist
Jan. 2024 - May. 2024Crawley, England, United KingdomScheduled appointments, verified insurance, and supported general administrative duties. Handled patient complaints professionally in the manager’s absence. Delivered empathetic front-desk service in a busy dental practice.
Business Support Manager
Avenida Mountain Lodges KaprunBusiness Support Manager
Feb. 2020 - Dec. 2023Kaprun, Salzburg, AustriaProvided front-desk support in a busy hotel environment, managing check-ins/outs, guest inquiries, invoicing, and team support. Handled guest complaints with professionalism and trained new colleagues to maintain consistent service quality.
Operations Manager
Banning Dental & Skin CliniqueOperations Manager
Feb. 2019 - Jan. 2020London Area, United KingdomOversaw patient access processes, including patient intake, registration, finance, workflow and scheduling. Developed training materials and conducted staff training in compliance, patient confidentiality, and appointment management using SOE. Improved workflow optimization and strategic planning, ensuring successful clinic operations.
Operations Manager
Straight Teeth DirectOperations Manager
Aug. 2018 - Feb. 2019London Area, United KingdomConducted strategic planning that led to opening the company’s own dental lab six months ahead of schedule, after identifying limitations with an external provider. Managed recruitment and hiring for the in-house lab; several staff members recruited remain with the company today. Optimized workflows to support operational expansion and long-term growth.
Practice Manager
Alkali Dental StudiosPractice Manager
Aug. 2015 - Aug. 2018London Area, United KingdomManaged daily operations of a private dental clinic, including scheduling, billing, and team coordination. Treatment coordination, customer service. Led staff training, recruitment, rota planning, payroll, and general HR tasks. Ensured accurate revenue reporting to support finance.

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