CongaCustomer Success Strategy Executive | Global Accounts |Partner Engagement
Aug. 2017 - Feb. 2018As a Customer Success Strategy Leader at Apttus I actively lead cross-functional teams and customers to ensure successful adoption, maturity, and growth of their product solution and partner engagement with our largest customers. With 25+ years of experience in large enterprise global accounts, I maximize the customers business value through a trusted advisor relationship, user adoption strategy, and measure business value through key business indicators (KPIs). ✔ Teamed across Apttus eco-system to successfully deliver key Customer Success functions in our enterprise accounts including professional services, technical support, mission critical support, critical incident management, escalation management, solution reviews and customer on- boarding, as well as various other engagements designed to drive adoption and renewals. ✔ Owned key metrics and KPIs including attrition, adoption, sales growth, executive engagements, quarterly business reviews, and team certifications. ✔ Partnered with customer executives to understand their objectives, assess their capabilities and prescribe recommendations to help them accelerate achievement of their business objectives and build a transformational vision. ✔ Worked collaboratively with Apttus executives and account teams to network within accounts from the executive level down to help Apttus customers achieve their business outcomes. ✔ ☁ Salesforce Certified - Certified Salesforce Administrator and completed coursework in CLM, CPQ, X-Author. ✔ Partnered with Bluewolf, Deloitte, Salesforce, Docusign, Adobe, and others on customer success. ✔ Achieved 100 renewals for key enterprise accounts in 2017