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Work Background
Public Policy Institute of CaliforniaMicrosoft 365 Administrator
Oct. 2024United States, San FranciscoPlan and execute the migration of all company documents from an on prem file server to SharePoint Online.
PliancyInformation Technology Solutions Specialist
Jan. 2020 - Jan. 2024San Francisco, California, United StatesPliancy is a managed IT services company providing high-touch, scalable, and secure technology solutions to emerging businesses. In my role, I led complex technical projects and collaborated closely with sales teams to understand client needs and develop customized cloud-first technology solutions. I successfully developed and delivered technical proposals, tailored demonstrations, and proofs-of-concept that effectively communicated complex details to prospective clients. My role also included providing training and ongoing technical support, which facilitated seamless deployment and operation of proposed solutions. In addition, I spearheaded critical projects such as migrating file servers from Windows to Box, which involved implementing advanced security protocols to maintain industry compliance. I also managed Intune MDM deployment and network infrastructure setup, seamless integration, and robust performance for client IT environments across multiple locations. My efforts have concisely resulted in high client engagement, 85% improvement in customer satisfaction ratings, and millions in sales.
CoretelligentSenior Customer Support Engineer
Aug. 2018 - Dec. 2019San Francisco, CaliforniaCoretelligent is a leading Managed Service Provider with a global presence and expertise in cloud architecture and digital management. During this time, I led onboarding and offboarding processes, ensuring technical integrations were aligned with client needs, which enhanced client satisfaction and fostered long-term relationships. I also managed IT asset inventory, optimizing resource allocation to facilitate the effective implementation of technical solutions, contributing to successful pre-sales engagements. Additionally, I executed network and system administration tasks, maintaining a robust IT infrastructure that supported seamless client operations.
IPSOFACTO, IT ServicesSenior IT Engineer
Apr. 2017 - May. 2018San Francisco Bay AreaIPSOFACTO, IT Services is a leading provider of digital security solutions for high-net-worth families, offering comprehensive protection and asset management services. As a Senior IT Engineer, I was responsible for designing, implementing, and maintaining complex IT infrastructures to ensure optimal performance, security, and scalability that aligned with clients' strategic goals. I managed complex IT projects, coordinating with cross-functional teams to deliver tailored solutions on time, which resulted in high client satisfaction and retention. In addition to project management, I provided comprehensive technical support, including hardware and software troubleshooting and network system administration. These efforts led to improved system performance and enhanced client satisfaction across various business environments.
Inteletry LLCSystem Administrator
Jul. 2013 - Sep. 2014San Francisco Bay Area- Field services engineer assisting in installing, administering, and upgrading of Interactive Intelligence CIC systems at various Bay Area and US client locations.
- Took part in CIC health check assessments including reporting, IVR and ACD routing improvements, and network assessments.
- Tested new custom IVRs and assisted in the training of end users during initial system rollouts and upgrades.
NetikSystem Administrator
Nov. 2011 - Jun. 2013Santa ClaraWindows Server 2003, 2008 / Redhat Linux / VMWare IT administrator for west coast operations of global financial services firm.
- Planned 5 year plan for hardware upgrade lifecycle to improve future budget and planning.
- Assisted in decommissioning and reorganization West Coast operations in accordance with long-term strategy.
- LAN / WAN / MPLS management. Cisco VPN administration
- Managed Cisco Call Manager Express / Unity Express phone system: MAC, hunt-group changes, auto-attendant via GUI and CLI.
All Trades ConsultingIT Consultant
Jan. 2008 - Dec. 2015San Francisco Bay AreaI served as an IT Consultant, delivering comprehensive IT consulting services focused on optimizing client operations and enhancing overall IT infrastructure performance. My role involved managing desktop and server environments, providing technical support, and conducting system assessments to ensure clients’ systems operated efficiently. I conducted call center health check assessments for a telecom client, implementing IVR/ACD routing and network improvements that significantly enhanced operational efficiency. Additionally, I managed the IT infrastructure for West Coast operations of a global financial services firm, optimizing Windows Server, Redhat Linux, and VMware environments. I also played a central role in managing the technical needs of a non-profit client, including networking, telephony, systems, desktops, and data management, which streamlined their operations and improved organizational efficiency.
Glide FoundationIT Manager
Aug. 2007 - Aug. 2008Served as the hub for the entire organization's technical needs from networking to telephony to systems to desktops and data management. Reviewed and collaborated with all departments to achieve satisfaction with current systems and researched and planned roll outs of new technologies including network infrastructure, phone systems, healthcare EMR, file, Exchange email and data management. Reduced data and telecom expenses by over 60% while tripling data throughput and doubling voice line capacity by leveraging CA telecom assistant program and bonded T1 data/voice solution.
Sandell Asset ManagementNetwork and Systems Administrator
Apr. 2004 - Aug. 2005Managed, implemented, maintained and supported mid-sized hedge fund. Managed and provided all systems, network infrastructure and desktop support.
Grew the technology infrastructure of the company from 20 people to 75 people in six months, including management of office site migration.
Managed changes in purchasing of IT equipment, achieving $50,000 in savings.
The Lloyd GroupSenior Engineer
Oct. 2001 - Apr. 2004Provided remote Information Technology servicing for Hedge fund, financial services, fashion, not-for-profit client base. Delivered support ranging from end-user desktop support to server implementation and network upgrades. Served as team lead for range of service offerings from basic moves to full network and system upgrades. Delivered projects on time, on/under budget, and with attention to detail.
Created best practices documentation and implemented training courses to junior staff members.
marchFIRST IncNetwork Engineer
Oct. 2000 - Apr. 2001Infrastructure and Client Services
Provided systems planning and development for Fortune 100 client base. Project managed multi-phased projects to install dozens of servers across multiple sites in development and sandbox phase of projects.
Documented each server and site design, network diagram, server requirements, software configuration and specification, troubleshooting of Vignette implementations for multiple clients in W2K and Solaris environments.
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