Farmacias del AhorroTraining coordinator
Oct. 2021 - Jan. 2023León, Guanajuato, MéxicoAt Farmacias del Ahorro, I led training and development initiatives to strengthen internal talent and enhance customer service across multiple branches. My main responsibilities included: Designing and implementing training plans and development programs tailored to organizational needs. Conducting training needs assessments (TNA) to identify skill gaps and align training with business goals. Leading a team of internal trainers, providing guidance, feedback, and support to ensure high-impact sessions. Developing strategies to improve internal communication and reinforce a service-oriented culture. Implementing continuous improvement initiatives to optimize employee performance and engagement. Coordinating onboarding processes and workshops for both new and existing staff. This role strengthened my ability to communicate effectively across all levels, lead with empathy, and develop strategies that positively impact both team dynamics and customer experience.