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Work Background
alzamo IT Services and ConsultingService Delivery Manager
Apr. 2023 - Aug. 2024In this project I was responsible for SEAGEN CRM maintenance, ongoing change management, continuous development, business analysis and actual configuration. Within this engagement I
was overall responsible for CRM architecture, new feature implementation, CR analysis, scoping, testing and as well supporting the day-to-day activities, including data loading, L2 support and incident management. Applications covered were Veeva CRM, Veeva Vault Promomats, Medcomms.
alzamo IT Services and ConsultingVeeva CRM SME
Apr. 2022 - Feb. 2023In my role as a Veeva CRM SME contractor at Johnson and Johnson's BENELUX organization, I was responsible for maintaining and operating the Veeva CRM system. I provided daily administrative support, conducted CRM trainings, and participated in technical initiatives to enhance system functionality.
Veeva SystemsSenior Consultant, CRM Release Architect
Apr. 2020 - Aug. 2021Budapest, HungaryDuring this period of my career at Veeva I have been working on Sanofi's ONE CRM initiative as a Release Architect responsible for the overall service delivery and continous improvement of the post go live CRM initiatives. My main responsibility in this project was to establish proper environment and change management that is harmonized across the globe to strive towards an efficient Customer Interaction Excellence. As well to formulate prioritize, design and oversee the configuration / developement of Veeva CRM related business requirements.
alzamo IT Services and ConsultingPartner | CEO
Nov. 2019Budapest, HungaryOne of the founding partners and the CEO of Alzamo IT Services and Consulting. I am also responsible for our Life Sciences and Pharma business development and working actively in different customer engagements as a Senior Consultant.
Veeva SystemsConsultant l Solution Architect
Mar. 2018 - Apr. 2020Budapest, HungaryOverall service delivery of the Veeva EAM team (quality, budget, resource allocation). Implementation of continous development for all Veeva CRM modules. Establish post go live change management process, deplyoment and release calendar / methodology. Bsuiness process and CR analysis to be able to plan and estimate effort and define scope of the upcoming releases. Stakeholder management to be a bridge between business and IT across different markets to have a harmonized solution. Supporting UAT process by providing test scripts and create feasibility documentation for knowledge and audit purposes.
Veeva SystemsAssociate Consultant
Jan. 2016 - Mar. 2018Budapest, HungaryAs a configuration analyst I was involved in the global rollout of BI’s Animal Health CRM system. Requirement discussions, clarifications, solution design and actual hands-on configuration. Supporting go live activities by doing deployments, data loading, translations upon new country / region rollout (RCV, DE, APAC etc.). Participating in requirement gathering workshops in later phases (order management).
Telenor MagyarországBusiness Owner of Customer Management Domain(Business Supporting System Transformation Program)
Nov. 2015 - Jan. 2016Törökbálint
Telenor MagyarországCustomer Centricity Manager
Nov. 2013 - Jan. 2016Törökbálint, Hungary
Telenor MagyarországJunior Project Manager
Jun. 2012 - Nov. 2013Törökbálint, Hungary
Camp Robin HoodSous Chef
Jun. 2011 - Aug. 2011Freedom, New Hampshire, United StatesWas working in the states for three summers as a sous chef (from my 2nd year) in a summer camp. Responsibilities besides cooking were managing kitchen staff (10 staff members), storage and orders.
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