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Work Background
delaware MalaysiaPMO Consultant
Oct. 2021 - Nov. 2024Malaysia1. Led multi-phase IT projects, including SAP rollouts, cloud implementations, and infrastructure migration, ensuring on-time delivery and alignment with business goals.
2. Managed cross-functional teams of developers, vendors, and stakeholders to ensure project scope, schedule, and budget were met, achieving zero budget overruns.
3. Utilized Agile, Waterfall, and Hybrid methodologies, delivering projects efficiently and exceeding milestones by 15%.
4. Developed and maintained project documentation, including status reports, risk registers, and resource forecasts, to track project health and mitigate potential risks.
5. Drove continuous improvement initiatives, enhancing project tracking processes, increasing team performance by 20% across multiple teams.
6. Managed project costs by coordinating with vendors and ensuring accurate resource allocation, leading to cost savings of 10%.
LenovoInformation Technology Project PMO
Nov. 2019 - Oct. 2020Malaysia, Kuala Lumpur1. Coordinated regional IT projects across Malaysia, Thailand, and Vietnam, ensuring alignment of project goals and timelines across both technical and non-technical teams.
2. Facilitated project governance meetings, escalating issues as needed to ensure on-time and within-budget delivery of all project milestones.
3. Developed and tracked detailed project plans, including schedules, resource allocation, and risk management strategies, utilizing MS Project and Jira.
4. Coordinated vendor relationships, ensuring timely delivery of hardware, software, and services aligned with project objectives.
PETRONAS ICT Sdn BhdBusiness Analyst
Jan. 2018 - Jul. 2019Malaysia, Kuala Lumpur1. Led the requirements gathering and documentation processes for SAP projects and enterprise-level IT systems.
2. Produced Business Process Documents (BPD) and Functional Specifications (FS), aligning technical delivery with business objectives to ensure stakeholder clarity.
3. Collaborated with cross-functional teams to define system enhancements and contributed to the successful implementation of project deliverables.
4. Contributed to process improvements, boosting project efficiency and quality by identifying key optimization opportunities.
DXC TechnologyRelease Management Team
Jun. 2016 - Nov. 2017Malaysia, Kuala Lumpur1. Managed the deployment of over 300 applications during the Nokia Europe migration, ensuring smooth transitions across France and Italy.
2. Facilitated cross-regional team collaboration to keep stakeholders informed and aligned with project milestones and goals.
3. Led risk management and issue resolution efforts, minimizing disruptions and ensuring deployment deadlines were met.
ExxonMobilSupport Center
Jan. 2015 - Dec. 2015Malaysia, Kuala Lumpur1. Provided Tier 1 and Tier 2 technical support, resolving hardware, software, network, and application issues while meeting SLA requirements.
2. Managed incidents and service requests through ITSM ticketing systems, acting as an escalation point for complex or high-priority issues.
3. Delivered remote and on-site user support, including account administration, access management, and onboarding/offboarding activities.
4. Created knowledge base documentation, identified recurring issues to improve service quality and efficiency.
Hewlett Packard EnterpriseRequest Management SME & SL
Jan. 2010 - Dec. 2016Cyberjaya, Malaysia
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