AmazonSenior Program Manager
Sep. 2022 - Mar. 2025Designed and delivered conversational AI behaviour frameworks deployed at scale in consumer Alexa environments, contributing to several-fold increases in user engagement across user-facing features.
• Collaborated with product, engineering, and design teams to launch AI-powered consumer experiences, improving usability, engagement, and feature adoption.
• Translated user research and behavioural data into production-ready AI systems, supporting scalable and user-centered product experiences.
• Contributed to the development of scalable content systems, enabling dynamic and context-aware content delivery across user touchpoints.