SUNY GeneseoInformation Technology Services Specialist
Sep. 2020 - May. 2022Geneseo, New York, United States• Provided advanced IT assistance to students and faculty, including hardware configuration, software installation, and software audits using Lansweeper, Workspace One, Airwatch, and SCCM.
• Coordinated IT lessons with faculty and delivered exceptional customer service by providing step-by-step instructions for technological issues.
• Managed day-to-day operations at multiple office locations, ensuring smooth IT support for SUNY Geneseo.