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Work Background
Commercial Account Manager
Mainstreet Credit Union Limited - CanadaCommercial Account Manager
Oct. 2019Parkhill and Ailsa Craig Branches
Commercial Support Officer
Mainstreet Credit Union Limited - CanadaCommercial Support Officer
Aug. 2016 - Oct. 2019Strathroy, OntarioAssist the Commercial Account Managers with managing their portfolio of businesses. Provide administrative support to the Commercial Account Managers and act as a second point of contact for our Commercial and Agricultural Members. Complete all general administration related to commercial and agricultural banking services. In a professional manner, with the emphasis on excellent member service, the Commercial Support Officer will contact members to obtain required information/signatures, schedule appointments etc. Will answer member inquiries and provide service on general banking related information including Memberdirect.
Member Service Representative
Mainstreet Credit Union Limited - CanadaMember Service Representative
Oct. 2012 - Jul. 2016Parkhill ONThe primary function of this role is to meet the needs of members in a friendly, efficient and courteous manner, striving to increase member satisfaction with the level of service provided. Able to provide a range of services to members including responding to inquiries, analyzing needs and assisting members to utilize the products or services which best meet those needs, process member transactions, process member requests for account updates and closures, and resolve problems with member accounts.

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Personal Pitch
Effective Relationship Management Services
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