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Work Background
Peak Technologies, Inc.Senior Data Analyst
Oct. 2022Atlanta Metropolitan Area
Peak Technologies, Inc.Sr. Analyst, Continuous Improvement
Feb. 2021 - Oct. 2022
Peak-RyzexField Services Analyst
Mar. 2020 - Feb. 2021Alpharetta GA
ADPData Analyst II - Comprehensive Services, Special Ops
Feb. 2019 - Dec. 2019Greater Atlanta Area• Data analyst: Streamline reconciliation processes between system of record and legacy systems. Perform data extraction, verification, transformation and cleaning as part of the ETL process, assuring and maintaining the veracity of enterprise data. Facilitate transition from legacy to replacement CRM platform. Conduct analysis and data reconciliation between legacy and replacement platforms. • Resource Management analyst and assistant: Collaborate and conduct daily process evaluation and improvement, dynamic testing and debugging with and on behalf of development, integration, and implementation teams to ensure complete, seamless, and accurate process automation. • Report and data file writer: Shared support for Greenfield and management teams. Assist with the design and development of reports and analyses to drive key business decisions, including data extraction, scrub/normalization and data comparison between multiple internal systems; data visualization, risk analysis, and activity reports (see below); change and specialty reports. • Queue manager: Oversee the HRO Reassign queue in legacy system and redirect tickets; provide training and documentation to associates that require assistance. • Dashboard developer: Participated in the development of the Tableau-based HRO/CS Heat Map dashboard, helping to identify client risk trends by location, service team, or other factors.
Growth Orbit, LLCContract IT Support
Dec. 2018 - Feb. 2019Greater Atlanta Area
PointClearSenior Data Analyst, Access Management, and Solutions Support Specialist
Oct. 2017 - Nov. 2018Johns Creek, GA
PointClearData Analyst, Access Management, and Solutions Support
Oct. 2016 - Oct. 2017Johns Creek, GA
PointClearQC/QA Administrator, Brandsmith, and Solutions Support
Sep. 2014 - Oct. 2016Johns Creek, GeorgiaB2B marketing organizations depend on PointClear to deliver high quality sales leads. The company provides lead generation, qualification and nurturing services to efficiently, immediately, consistently and directly produce significantly higher revenue. Direct marketing programs include multi-touch, multi-media and multi-cycle processes to multiply results. New customer acquisition programs deliver a predictable flow of high quality leads, effective and efficient market coverage and actionable market intelligence. Founded in 1997, PointClear instills the cross-functional collaboration and operational excellence C-Level execs need to increase sales and marketing effectiveness, decrease costs—and achieve optimum results.
Revex, Inc.Distributor Services Manager
Feb. 2013 - Oct. 2013Walled Lake, MichiganSystems analysis Initiated the process of developing &/or implementing modern integrated case-management software Employee training Accounts payable & receivable Basic computer backup, maintenance, troubleshooting & repair Client service, data entry & database maintenance Full-service client relations All other typical general client duties including receipt, analysis, & dissemination of relevant information Client & vendor correspondence, particularly with our French-speaking client base Processed & maintained work-flow function for client orders in more than 25 global markets Ensured IATA & IMDG regulatory compliance & documentation for any & all hazardous materials being exported to our foreign market clientele
Systems Technology International, Inc.SEO & Technical Copywriter
Jan. 2012 - Dec. 2013Novi, Michigan
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