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Work Background
CSOBConversational UX Writer
May. 2023 - May. 2025Bratislava, SlovakiaProject: Developing use cases and a distinctive voice for Kate, the first virtual banking assistant in Slovakia. Main deliverables: o Designing conversation flows in Voiceflow and FigJam.
o Crafting answers for intents and entities.
o Maintaining a knowledge base with over 1,200 entries.
o Crafting attractive and understandable conversational experiences with the bank virtual assistant Kate. o Developing Kate's distinct personality. o Copywriting answers for intent and entity combinations.
o Training the language model in cooperation with the NLU team.
o Researching language used by the users (conversation mining). o Testing the effectiveness of individual dialogues by analyzing logs (Kate Miner). o Collaborating extensively with data scientists, developers, designers, and business owners. Tools: Voiceflow, MS Excel, GitHub, JIRA, Confluence, Figma
Just Eat Takeaway.comUX Writer
Jun. 2021 - Mar. 2023Tel Aviv, IsraelProject: Empowering food moments through clear and helpful UX copy. o Daily UX Writing for JET Pay, a B2B food-benefit mobile app.
o Redesigning a restaurant management system (JET POS), making it self-serving and easy to use. o Conducting regular UX copy audits of legacy features and documenting my findings. o Conducting user interviews throughout the product development process and using the feedback to improve the copy.
o Cooperating directly with the research and development teams.
o Creating, maintaining, and advocating for consistency, helping everyone view content like an asset, not an afterthought. o Coordinating the localisation of JET Pay from English to 12+ languages.
o Peer review JET tech blog articles on Medium. Tools: Figma, Notion, Asana, Airtable, Grammarly, Wordtune, LingoHub, Medium, etc.
UX Writing HubSenior Mentor & Industry Project Team Leader
May. 2021Tel Aviv, IsraelProject: Actively supporting students pivoting into the field of UX writing. Main deliverables:
o Giving feedback on students' exercises verbally and in writing.
o Mentoring and motivating 40+ students on their UX writing journey.
o Helping students land jobs at companies such as Meta or Royal Bank of Canada by preparing them for job interviews. o Hosting online seminars and workshops on all things UX. o Leading groups of students in real-world projects, so they get hands-on industry experience. Tools: Figma, Miro, Whimsical, Google Docs, Airtable, Slack, Notion, etc.
FourmetaUX Writer & Content Strategist
Dec. 2020 - Jun. 2021Tallinn, Harjumaa, EstoniaProject: Helping UX designers get excited about words. Main activities:
o Developing the company's content strategy and aligning it with business goals.
o Researching keywords, performing SEO audits, and mapping the customer journeys of each user persona.
o Performing a regular content audit with a view to the key metrics (website clicks, email clicks, etc.).
o Solidifying and determining the brand voice & creating the company tone and voice guide.
o Designing content for all steps of the customer journey for social media.
o Client UX writing (mobile apps, websites, Shopify stores).
o Social media management (Facebook, LinkedIn, Instagram, Dribbble, Behance, Pinterest - a cumulative number of over 50,000 followers).
o Translating and optimizing online content (in English and Russian). Tools: Figma, MIRO, Notion, Google Analytics, Google Trends, HubSpot, ahrefs, and others.
Habitable.coFintech Content Designer
Aug. 2020 - Mar. 2023Bratislava, SlovakiaProject: Creating frictionless onboarding experiences for digital products in Fintech, Saas, and Health. o Building in-house content strategy from scratch for habitable.co.
o Conducting regular UX audits, primarily of mobile banking apps (365.bank).
o Technical writing.
o English translation of technical documents.
o Researching and writing fintech-related articles, blogs, and product descriptions. o Designing content on the new habitable.co site. o Creating email transaction copy strings. Tools: Notion, Figma, DeepL, Rytr.io, ClickUp
EBCGPR & Marketing Specialist
Sep. 2018 - Oct. 2019Bratislava, SlovakiaSocial Media & Content:
o Creating and updating social media content daily (Twitter, LinkedIn, Facebook).
o Responsibility for comment moderation and consumer interaction for our Slovak audience. (sli.do)
o Creating new content regarding the events organized by the company (articles, Google Ads, Facebook Ads, and interviews with speakers).
o Researching and closing media partnerships to promote company events worldwide - regular cooperation with StartItUP and various topic-specific magazines and media. o Translation of all company content into English.
o Copywriting and idea-making (creating slogans for conferences, blog articles about Industry 4.0, Millennials in the job market, Shared Service Centres, and other business-related topics.) Tools: Office 365, sli.do, WordPress, MailChimp, and others.
AccentureBusiness Processes Agent
Jul. 2017 - Sep. 2018Bratislava, Bratislava Region, Slovak RepublicMain activities:
o Worked on the position of Accounts Receivable Specialist.
o Responsibility for collecting liabilities from the client’s debtors
o Validation of invoices.
o On-site administrative support and other support for French, German, and Italian clients.
o Daily communication in French and English.
Confucius Institute in BratislavaContent Creator
Jan. 2016 - Jan. 2017Bratislava, SlovakiaPlanning and organizing cultural public events.
o Responsibility for the smooth course of events, promoting the Chinese language and culture.
o Hosting in Slovak and English (venues: Hlavné námestie v Bratislave, Námestie SNP v Bratislave).
o Encouraging cultural exchange.
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