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Work Background
Various CompaniesBWY Consultant + Freelance QA, Corp. trainer and Simultaneous interpreter.
Sep. 2024Lisbon, PortugalI am a consultant providing a wide range of services in Banking, Health, E-Commerce, Fashion industry, Real Estate, Insurance and Credit-loan areas. From translating English, Swedish, French and German, to quality assurance evaluations or corporate training, these are some of the areas I support. I am also a mediator with Real Estate, insurance and credit needs.
Arvato-Bertelsmann - TeleperformanceContent Reviewer (Publishers, Ads, Discrimination project control) and CS Specialist
Jan. 2018 - Aug. 2024Lisbon, Portugal and Munster, Germany.For six and a half years, I worked in different CS roles, marketing specialist roles and content reviewing positions. I completed Microsoft trainings (Volume License, Premier, Social Media, Bing Ads) and a training with N26 Bank to support customers online with this platform. I assisted with a wide range of services via phone, chat and email. On 2020, I moved to Portugal to be a Content Reviewer in the Spanish market, and was supporting projects with "Publishers, Ads and Violence-Discrimination", Additionally, I have been a freelance psychology counselor, life coach and simultaneous translator English-Spanish, for over 20 years.
By Faith Ministry - HallundakyrkanHR Coordinator and Missionary
Jan. 2013 - Jun. 2016Gothenburg, Stockholm, Sweden During this time I taught , supported, recruited, trained and strengthened music groups in different cities of Sweden. I encouraged and advised different ministries, promoted multicultural evangelism, helped street people, assisted churches of very different nationalities with emotional and spiritual counseling and taught in seminars. In my last year I was teaching children, youth and some adults also through weekly programs and creative activities, promoting also Swedish, African and Indo-Pak fellowship group integration and intercultural communication.
SUS & ConsultantsBusiness Consultant and Teacher
Oct. 2006 - Dec. 2012Costa Rica, USA, Germany and SwedenI assessed businesses and companies with HR, commercial and marketing projects, providing my services as an English-Spanish teacher and translator-interpreter and as an Int'l support agent with Western Union. Among some important practices, I did recruitment consultancy, headhunting and HR coordinator work. My last contract with GP+S, Germany was as a writer and translator of successful stories for a technical European magazine.
Datascension, Inc.Telemarketing, QA Supervisor, Trainer
Nov. 2004 - Jun. 2006San Jose, Costa RicaI was telemarketing with American and Canadian products to become later a QA supervisor. English testing and employees' performance evaluations on the telephone with customers, meeting one to one for feedback were the most important tasks. After some months I was transferred to the training department to be a new hires' trainer. I was providing onboarding, improved procedures' manual for the training department and developed several evaluation tools. Together with other QA duties, my job as an evaluator was decisive for the final recruitment decision of new hires.
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