Fernando Lobo

IT Support Technician @garfield health solutions west

Call CenterTranslatorTechnical Support AgentCustomer ServiceHelp Desk SupportChat SupportCustomer Retention Specialist

Fernando Lobo is a dedicated IT Support Technician at Garfield Health Solutions West, where he excels in providing efficient technical assistance to healthcare professionals. With over five years of experience, Fernando has a proven track record of enhancing system performance and minimizing downtime through innovative solutions. His proactive approach and exceptional problem-solving skills have significantly improved user satisfaction and operational efficiency. Fernando is passionate about leveraging technology to support the healthcare industry's mission of delivering exceptional patient care.

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Work Background

It support assistant

Kaiser Permanente ITIt support assistant

Feb. 2025Costa Rica, HerediaAs an it support assistant, I attend calls and receive tickets recarding technical issues regarding the KP web, assist patients to set up medical devices for remote monitoring such as glucometers, BP monitors and others

Ar assistant collections

Hanesbrands Inc.Ar assistant collections

Aug. 2023 - Sep. 2024Costa Rica

Asociado de operaciones/ SME

AmazonAsociado de operaciones/ SME

Jul. 2021 - Jul. 2023Belén, Heredia, Costa RicaComo asociado me encargaba de alimentar una IA de manera continua con la clasificación de eventos para que llegara a la autosuficiencia. Como SME me encargaba de que los asociados tuvieran los conocimientos técnicos correctos para alimentar la IA principal del departamento, ayudaba a mi gerente directo con la distribución de equipos y sus respectivos números.

Servicio de atención al cliente

SYKES Costa RicaServicio de atención al cliente

Dec. 2020 - Jul. 2021Heredia, Costa Ricaasociado de servicio al cliente para cuenta de capital one FS (Fraud Services)

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