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Work Background
Lucid MotorsRegional Studio Associate (Sales) & Event Specialist
Mar. 2024Boston, Massachusetts, United States• Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.
• Product Expertise: Leverage my in-depth knowledge of Lucid products to offer tailored solutions.
• Customer Relationships: Build and nurture customer relationships to foster brand loyalty.
• Demand Fulfillment: Guide the customer through the ordering process of Lucid new vehicles, including obtaining documentation, advising on financial products and ensuring the overall purchase process is smooth.
• Goal-Oriented: Meet and exceed performance targets, linking sales with exceptional customer experiences.
• Pipeline Management: Maintain and build a robust sales pipeline through disciplined practices. Perform consistent outreach via call, text, and email.
• CRM: Utilize Salesforce to track and manage customer interactions. Build and analyze reports to see where processes can be improved. • Clear Communication: Use exceptional oral and written communication skills to deliver precise and relevant information.
• Active Listening: Employ active listening techniques to provide genuinely helpful solutions to customers.
• Operational Tasks: Ensure customer readiness and collaborate with necessary teams for a successful sales and delivery journey.
• Asset Management: Assume responsibility for Studio assets, including high-value test-drive vehicles.
• Time Management: Prioritize tasks to balance brand-building efforts with studio sales objectives.
• Test Drives: Coordinate and facilitate customer test drive experiences.
-Event Management and Creation: Research and coordinate marketing events throughout New England to increase brand awareness and sales. Coordinated and facilitated 60+ regional marketing events. -Train new hires about Lucid's software and processes.
-Assist with launching the Best Luxury EV SUV, Lucid Gravity.
JiffyBusiness Developement Representative
Apr. 2023 - Aug. 2023Familiarity with MS Excel (inputting information and analyzing spreadsheets)
Contacting potential clients through cold calls
Presenting our company to potential clients
Identify client needs and suggest appropriate products/services
Hands-on experience with multiple sales techniques
Provide excellent communication
Stay up-to-date with new products/services and new pricing
Lucid MotorsDelivery Associate
Oct. 2022 - Mar. 2024Natick, Massachusetts, United StatesArticulate and deliver the Lucid brand and a personalized ownership experience to customers.
Manage and organize logistics to make sure vehicles are delivered in a timely fashion
Act as a product specialist, become an expert with the backend and all Lucid-related products
Onboard and orient new owners through all the key features and functions of their Lucid vehicle.
Tailor deliveries to the owner’s needs by asking the appropriate questions to deliver an exceptional customer-centric experience.
Enthusiastic and engaging quick learner with a fondness for providing memorable and enjoyable experiences. Collaborate with other teams to make sure customer and vehicle readiness are completed promptly
Capture leads when covering the sales floor
Progress current leads and opportunities on Salesforce
Assist with opening up one of the best-performing Sales/Delivery locations in the country
Troubleshoot and resolve customer concerns Relay new feature requests and bugs to the software development team
Analyze reports and dashboards
Consult with customer on their charging needs
Review purchase/lease agreements, registration information, payments, and customer accounts
Create documentation and process MA registrations
Train new hires
Assist with launching Lucid Air Pure and Lucid Air Touring
Risin’ Tide InnProperty Manager
Apr. 2022 - Oct. 2024Providence, Rhode Island, United States• Managed guest relations, ensuring a positive experience through prompt issue resolution and efficient check-in/check-out processes.
• Oversaw property maintenance and inventory management to uphold excellent condition and guest satisfaction.
• Optimized property listings and managed bookings to maximize revenue and occupancy.
Perceptive AutomataData Annotator/Driver
Jul. 2021 - Oct. 2022Boston, Massachusetts, United StatesResearch the highest foot traffic areas in the Boston Metro area
Operate the necessary hardware to collect accurate data
Analyze and annotate collected datasets Maintain and organize concise location information with spreadsheets
Flip It: An Omnichannel Selling AssistantFounder
Nov. 2019 - Jul. 2023Greater Boston AreaCreate new business initiatives and contact customers regularly. Provide excellent customer service and build long-term relationships
Consult with clients and make recommendations for their selling needs
Promote the brand to drive new customers and create new leads
Proficient with various online/mobile marketplaces
Regularly update and analyze Excel data
Create graphs and analytic reports Design and mockup an application through Figma
Create Google forms for customer input and feedback
Create a Wordpress Website with plugins
Conduct market research for customer's items and make helpful recommendations Advertise, market, and sell customer's items
Find ways to drive efficiency and automation
Use Facebook, Instagram, and Nextdoor advertisements to increase brand awareness
Manage invoicing and payouts for buyers and sellers.
Create and manage accounts using CRM Hubspot.
Monitor and develop KPI reports
Collaborate with development team to create platform from idea to finished product
Hire, train, and manage contractors. Ensure projects get completed in an accurate and timely manner. Manage organizational processes
Performed $260,000+ in sales with 100+ customers
Rosata's RentalsFounder
Sep. 2019 - Oct. 2022Boston, Massachusetts, United StatesOperations Management: Directed all aspects of car rental operations, including vehicle reservations, pick-ups, and returns. Managed a fleet of vehicles, ensuring availability and optimal utilization through effective scheduling and maintenance practices.
Customer Service Excellence: Delivered exceptional customer service by maintaining a streamlined booking process, providing personalized vehicle recommendations, and promptly addressing customer issues and feedback. Achieved and maintained high customer satisfaction ratings.
Fleet Acquisition and Maintenance: Sourced, purchased, and managed a diverse fleet of vehicles, ranging from economy cars to luxury models. Oversaw routine maintenance, repairs, and inspections to maintain high safety standards and minimize downtime.
Marketing and Sales Strategy: Developed targeted marketing campaigns, leveraging online platforms, social media, and local partnerships to attract new clients and retain repeat customers. Implemented pricing strategies, discounts, and promotions to increase bookings and revenue.
Financial Management: Handled all financial aspects, including budgeting, expense tracking, and pricing optimization. Analyzed market trends and adjusted pricing models to remain competitive while maximizing profit margins.
Compliance and Risk Management: Ensured full compliance with industry regulations, including insurance coverage, vehicle registration, and safety standards. Managed risk by maintaining comprehensive insurance policies and implementing stringent vehicle inspection protocols.
WorkershipLead Innovation Specialist
Oct. 2018 - May. 2021Venture Developement Center at Umass BostonCollaborate with founder and assist with projects
Read over legal contracts, analyze, and create new simplified legal documentation Provide recommendation and revision feedback for overall platform
Become proficient with the website interface and create a process for quality control
Basic HTML functions and upload simplified legal documentation to the website
Write easy-to-understand technical documentation for customer support
Create a foundation, and understanding of the onboarding process. Assist with onboarding new clients.
Brainstorm with team members to create new processes
Daily interactions with Dropbox, Google, & Microsoft Suites
Washify Services LLCTechnical Writer/Quality Assurance/Beta Tester & Deployment
Jun. 2018 - Aug. 2019Greater Boston AreaPlan, develop, organize, write, and edit operational procedures and manuals
Research, develop, and document technical design specifications and test scripts
Produce electronic documentation in addition to hard copy manuals
Maintain a comprehensive library of technical terminology and documentation
Analyze documents to maintain continuity of style of content
Manage updates and revisions to technical literature
Manage, design, and write weekly newsletters. Work and collaborate with developers. Use Amazon Web Servers to save and upload content. Assist customers with technical issues.
Test and install new products onto customer's computers.
Use Slack and Basecamp to communicate with development teams to fix bugs and request new features
Wegmans Food MarketsCustomer Service Representative/Cashier
Mar. 2015 - Feb. 2017NewtonBuilding rapport and providing incredible customer service while assisting customers by engaging them in pleasant conversation, offering a smile, assisting with loading purchases in their care and assuring they are treated well during their experience; being sure to follow all company-wide established Helping Hands programs. Maintaining open lines of communication with team members, cashiers and Helping Hands Coordinator to ensure customer and Front End needs are being met; tasks are prioritized and completed in all weather conditions.
Maintaining the appearance and safety of the parking lot, vestibule and landscaped areas; ensuring shopping carts are not scattered about, all garbage is picked up, snow is cleared and salt is laid out, as necessary.
Assisting Front End team members by running registers as necessary to minimize customer wait time at check out and attending to maintenance issues if additional assistance is needed.
SneakersOnUsFounder
Jan. 2012 - Nov. 2019Greater Boston AreaBought, sold, and provided exclusive luxurious sneaker inventory to various local merchants and high-end clientele.
The ability to provide excellent customer service and create long-term relationships with customers. Mainstreamed marketing initiative by managing, advertising, and updating social media websites for the company. Ability to analyze cash flow and budgeting for future investments.
Posted products on various online marketplaces and manage logistics for all products being sent and received domestically.
Manage inventory and update spreadsheets accordingly Create data reports Stay informed about the latest products and perform market research to pursue the best investment opportunities.
Sold $100,000+ of inventory to 15+ local boutiques and 100+ customers
Attend trade shows to increase brand awareness and sales
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