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Work Background
Cooper Fine JewelersCreative Director
Nov. 2021Texarkana, Texas, United States• Conceptualized and designed engaging visual content for social media, advertisements, and marketing campaigns to increase brand visibility.
• Developed eye-catching graphics for digital and print marketing, including Facebook ads, website visuals, and promotional materials.
• Managed branding consistency through typography, color schemes, and layout design to align with the company’s aesthetic.
Peloton InteractiveService Recovery Specialist
Jun. 2020 - Nov. 2021• Handled daily escalation calls with respect to the Member and gained the ability to de-escalate.
• Kept Peloton’s values and mission in mind during every escalation.
• Assisted and trained new agents in all lines of business.
• Investigated more complex escalations to provide the best resolution for the
Member.
• Remained positive and professional through every interaction.
• Provided world class experience to our Members.
• Maintained a high level of ticket solves while efficiently resolving Members’ issues through empathy,
respect, and integrity.
Camp Bow WowFront Desk Receptionist
Sep. 2019 - Jul. 2020Plano, Texas, United States· Key holder. Responsible for opening the camp up daily.
· Maintained positive relationships with pet parents.
· Trained new camp counselors on responsibilities.
Renaissance Plastic SurgeryCosmetic Surgery Receptionist
Jan. 2019 - Sep. 2019Plano, Texas, United States· Handled social media postings and marketing.
· Assisted in removal of stitches and cleaning of rooms.
· Booked appointments and made the necessary schedule changes. Verified insurance and took payments.
Eckhart Law FirmLegal Administrative Assistant
Nov. 2017 - Jan. 2019Texarkana, Texas, United States· Scheduled appointments with clients and for the owner.
· Answered phones and took payments.
· Balanced the cash drawer and made deposits.
· Light cleaning duties around the office.
· Maintained complex schedule
Healthcare ExpressMedical Receptionist
Oct. 2015 - Nov. 2017Texarkana, Texas, United States• Answered incoming calls for all providers.
• Confirmed patient appointments for next business day.
• Managed new patient data for four doctors and two mid-level providers, as well as all aspects of
customer service within the department. Submitted monthly reports to management.
• Provided administrative support for physicians in the practice.
• Confirmed patient information, collected copays and verified insurance.
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