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Work Background
AACE InternationalMember
May. 2025
DiverseyCommercial Excellence - South East Asia
Mar. 2025Jakarta Metropolitan Area
Hitam Manis Nusantara GroupHead of Business Operations (FnB & Consulting)
Jan. 2023Jakarta, Indonesia
MetsoField Service Coordinator
Apr. 2022 - Sep. 2024
MetsoQuote and Order Management Specialist
Nov. 2021 - Mar. 2022Jakarta Metropolitan Area1. Expedite order processing for filtration customers in Asia Pacific Regions (especially Japan, South Korea, Indonesia, Malaysia and Singapore area) 2. Achieve and maintain customer satisfaction 3. Collaborate with global teams (logistic and warehouse) to expedite customer order processing 4. Work closely with sales and account manager team to achieve customer satisfaction 5. Global Customer Relation Management for Cheil Jedang Bio Malaysia, PGEO Wilmar Edible Oils, BASF Singapore, Correns Corporation Japan
PT. Kawan Lama SejahteraProject Control Assistant Manager
Nov. 2018 - Apr. 2021Greater Jakarta Area, Indonesia• Designed, planned, managed and supervised end-to-end process of project implementation and order fulfillment • Expedited project order fulfillment by 25% faster and ensured the fulfillment aligned with customer expectation Increased customer satisfaction up to 100% in order fulfillment • Coordinated all internal stakeholders to ensure orders were fulfilled on customer-site precisely and on time • Built out the data and reporting infrastructure from the ground up using Microsoft Office and SAP Business Warehouse to provide real-time insights into the product lead time, market trend, marketing funnels, and business KPIs • Delivered strategic feedback and recommendations based on market research to related departments for product/process improvement • Communicated and influenced with engineering, product development, and executives to implement product and/or process feature improvements that shortened product lead time up to 25%. • Applied a long-term supply chain management to improve product life cycle by 20% faster
Ministry of Health of IndonesiaEnumerator
Nov. 2017 - Oct. 2018Surabaya Area, East Java, IndonesiaConducted Survey to the potential target of Ministry of Health Program Interviewing Target program weekly visit to obtain the responses related to program
Nutrition International Joint ProgramProject Research Associate
Feb. 2017 - Oct. 2018East Java, Indonesia• Worked directly with the researcher project team to deliver Nutrition supplementation of 10.000 female teenage students in East Java • Liaised researcher, the local government representatives, sponsors to ensure the project was conducted as expected • Organized legal permits to local government representatives as the preliminary project phase • Led 15 enumerators in data collecting and surveying related to project for over 10.000 respondents • Monitored project plan implementation and ensured the project ran well and on track
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