Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
TouchNet, A Global Payments CompanySenior Technical Writer
Nov. 2022Lenexa, Kansas, United StatesSenior technical writer reviewing, updating and creating procedures & processes for client-facing portals. [Contract employee Nov 2022-May 2023; FTE May 2023-present]
1. Creating and updating documentation for higher education payment software suites and associated hardware.
2. Member of a technical writing team revamping publishing standards.
bpTechnical Writer
Oct. 2021 - Sep. 2022Technical writer via Apex Systems reviewing, updating and creating procedures & processes for internal and client-facing portals. 1. Revamped and updated ADO wikis for three separate groups.
2. Restyled and updated SharePoint sites for two different groups.
3. Migrated documents from Microsoft Teams to ADO and/or SharePoint as needed.
4. Created and revised process flows for specific products that use Azure as underpinning.
Viracor Eurofins BioPharma ServicesTechnical Writer
Jul. 2020 - Aug. 2021Lees Summit, Missouri, United StatesTechnical Writer via Apex Systems creating and organizing internal network project documentation. 1. Admin of a local document repository on Media Lab and Microsoft Teams. 2. Member of a team revamping trouble ticket processes & procedures. 3. Responsible for coordinating documentation between several discrete business entities. 4. Member of an international committee reviewing and updating global-level policies & procedures.
The Purple GuysTechnical Writer
May. 2017 - Dec. 2019Kansas City, Missouri AreaDocumenting processes for day-to-day operations and future business growth. This includes:
1. Building new client onboarding/support and ongoing customer support processes
2. Codifying trouble ticket processes and procedures 3. Building internal and external documentation in the IT Glue HTML-based platform
4. Building client network & rack diagrams using the Lucidchart diagram IT Glue extension and Visio
5. Identifying and documenting processes that are single points of contact
6. Mapping company expansion plans, policies and processes
7. Managing security awareness campaigns for external clients using Sophos and KnowBe4
8. Managing electronic signature blocks for external clients using Exclaimer
ECCO Select (supporting ICG Networks)Technical Writer
Nov. 2016 - Dec. 2016Kansas City, Missouri AreaContracting position through ECCO Select, Kansas City, MO, creating internal documents 1. Created wireless data network diagrams of the Kansas City Convention Center based on existing hard copies and updated with new access point information
2. Documented equipment and wiring structure on server racks
JMA Information Technology (supporting Netsmart)Technical Writer
Mar. 2015 - Mar. 2016Overland Park, KS1. Created business continuity documents as part of a support team for Allscripts, a third-party health care software company
2. Served as a local Sharepoint administrator for Allscripts and Netsmart Plexus Cloud including redesign, content and security
3. Created server hardware diagrams for Netsmart's data center in Kansas City, MO
4. Built Wiki and HTML articles for Netsmart's internal ServiceNow platform
5. Migrated 2000+ Netsmart Wiki and HTML articles from Confluence to ServiceNow
TOP Resources (supporting CenturyLink)Process Analyst
Dec. 2013 - Nov. 2014Overland Park, KS1. Manually audited the 2012-13 proposal bid archive (1000 folders)
2. Built procedures and process flows for the end-to-end proposal bid process, used by multiple groups in the Sales and Marketing organization
3. Created boilerplate language for proposals that use third-party vendor software
4. Reviewed and updated proposal bid FAQ site (300 files used by Sales and 200+ files used by Legal) to create bids
5. Created Excel spreadsheets to track bid archive & FAQ Web site information
6. Created proposal bid revenue, win/loss and turnaround time reports in PowerPoint using Salesforce reports with further work in Excel
CorTech (supporting Sprint Nextel)Engineering Process Analyst II
Apr. 2012 - Jun. 20121. Created processes and procedures supporting internal groups who migrate customers from the Nextel network to the Sprint network. These documents include:
- Procedures - Job aids
- Process flows
- Excel spreadsheets 2. Developed new procedural and process templates (MS Word and Visio) for use in MS SharePoint
New York Staffing (supporting JP Morgan Chase Retirement Services, now Empower)Business Use Case Process Specialist
Dec. 2010 - Apr. 20121. Authored, managed and published internal procedural and process documents, including:
- Business Use Cases (combination of process and procedure)
- Job aids
- Dashboard reports 2. Mentored team members with less writing experience via direct teaching and feedback protocols
Monroe Staffing Services (supporting Prescription Solutions, now Optum)Business Process Writer
May. 2009 - Jun. 20101. Business Process Writer for proprietary internal documentation, supporting the following applications and systems:
- Authored, managed and published procedural and process documents, including procedures, work instructions, job aids, user guides, and process flows (task-oriented and swimlane) - Created user documentation for an internal proprietary Oracle-based web application
- Developed new procedural and process templates (MS Word and Visio) for use in MS SharePoint
Intch is a Professional Networking App for the Future of WorkSee more people like Edward on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
384704 people
24
Partnership Marketing @ DonorsChoose
17
Sr Director, Customer Support
16
Actor
172898 people
17
Content manager and creator
16
Founder, Senior Accountant @ Self Employed
15
Account Manager