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Work Background
CapgeminiEgypt Business Services (BSv) Director
Aug. 2022Cairo, EgyptResponsibilities: - Spearheading the Intelligent Supply Chain Operations Practice, overseeing strategic direction and operational execution to drive efficiency and innovation.
- Collaborating closely with the local COO and CEO, as well as the Global COO of BSv, to align and implement Capgemini's overarching corporate strategy within Egypt.
- Managing the financial performance of the BSv division, ensuring profit margins and Gross Operating Profit (GOP) are achieved in line with established targets and business objectives.
- Leading high-level discussions with prospective clients, identifying opportunities for business expansion and securing new contracts to drive growth in the Egyptian market. Key Achievements: - Drove significant business growth within the Egypt operations center, achieving an 84% increase in FTE headcount.
- Surpassed revenue growth targets, delivering a 34% increase beyond the initially agreed-upon objectives.
- Facilitated the expansion of language-specific operations, enabling the introduction of German, French, and Italian language capabilities to support broader client needs.
- Exceeding diversity targets, successfully implementing initiatives that resulted in a balanced 50/50 gender diversity ratio within the workforce.
CapgeminiSupply Chain Senior Engagement Manager
May. 2022 - Apr. 2025Cairo, EgyptResponsibilities: - Leading the Arabia iOps operations in Cairo, managing cross-functional teams across Fulfillment, Order Management, Collections, and Supply Planning for a key FMCG client.
- Accountable for overall operational performance, ensuring that all deliverables and results meet or exceed the targets set in partnership with the client, with a strong focus on achieving operational excellence.
- Managing client relationships related to workforce planning, including Full-Time Equivalent (FTE) management, recruitment, and scope expansion for tasks and activities within the Cairo Center.
- Collaborating closely with senior client leadership to promote the Cairo iOps site and strategically secure additional scope of work, driving growth and strengthening the partnership. Key Achievements: - Achieved a 30% increase in FTE headcount without any additional cost burden, through the strategic expansion of Business Process Outsourcing (BPO) scope.
- Consistently exceeded KPIs agreed upon with the client, with zero missed targets throughout 2024.
- Surpassed sales targets for 2024 by 4%, driving revenue growth and exceeding expectations.
- Eliminated air freight costs due to planning accuracy, ensuring zero air freight charges related to planning errors during 2024.
Procter & GambleSupply Chain Platform Transformation Manager
Feb. 2022 - May. 2022Cairo, EgyptManager for the transition of SAP ECC to SAP4 HANA and the synchronization with other Supply Chain platforms used within Sites Integrated Planning & Distribution Requirements Planning disciplines
Procter & GambleSupply Integrated Production Planning Leader
Nov. 2020 - May. 2022Cairo, EgyptResponsibility:
Managing production planning activities across Femcare’s sites located in Jeddah, Johannesburg & Karachi and handling all their master data setups for Finished Goods & Pack materials and handling all pack material planning and ordering for those sites Key Achievements:
▪ Revamped all daily and weekly connects with led production sites
▪ Enhanced the collaboration with the production sites leading to an increased performance rate to the lines by 5% compared to the year before
▪ Achieved successful fiscal year 20/21 for Jeddah & Johannesburg by having 99% of market requirement fulfilled
▪ Improved production scheduling over SAP by 40% compared to fiscal year before
▪ Successfully impacted new launches in the market with ZERO under shipments and achieved inventory disposition expanses to be less by 50% from agreed target
▪ Achieved ZERO Non-Performing Inventory for Jeddah’s Finish Product & Pack material stocks
▪ Achieved Pakistan’s localization project startup flawlessly through:
o Production Master Data Setup on time
o Pack material readiness on time for trials and actual startup
o Developed & Deployed the new Raw & Pack material ordering process adapting to Karachi’s complex storage setup with ZERO runouts on RPM
▪ Achieved Johannesburg’s new customization Project startup in 3 months versus plan of 1 year
Procter & GambleBusiness Process Expert
Jan. 2019 - Oct. 2020Cairo, EgyptResponsibility
Project Manager for Data Excellence Management System (DEMS) across IMEA and managing all Master Data maintenance, accuracy and auditing for BabyCare, FemCare & OralCare Business Units. Virtual Tradelane Management System Key User & Trainer over new SAP 4 HANA Platform Key Achievements:
- Traveled to Manila, Philippines to present IMEA’s master plan for DEMS deployment in the region for Global Master Data Director
- Achieved the writing of 27 auditing rules for DEMS in less than 16 months transforming data accuracy of IMEA region from 1% to 98%
- Created and Deployed Master Data tracker for all IMEA 1000+ Projects over Knime & Power BI
- Successfully launched over 150+ new products in the handled Business Units through having accurate Master Data on time
- Attended 40 hours of Key User Training over SAP 4 HANA & deployment for new Virtual Tradelane Management System (TMS) Passed and successfully passed Qualifier tests
- Successfully launched 10+ new Tradelanes over the new Virtual TMS - Developed and created training content to Virtual TMS and provided virtual training to 10 trainees during COVID-19 located in India & Egypt and qualified 10 trainees over new Virtual TMS
Procter & GambleInitiatives Operations Analyst & Leader
Oct. 2015 - Dec. 2018Cairo, EgyptResponsibilities
Managing all new Products launches in FemCare BU for West Africa, Sub-Sahara & South Africa Markets and owning all FemCare BU master data. Managing & Forecasting annual Inventory Disposition Expanses for MEA’s FemCare BU
Key Achievements
- Successfully launched 10+ new Products to the managed markets through: * Connect with Regional Business Unit to gather information on new launches in the region and draft a Critical Path Scheduling to know when the launch can start in specific markets * Managing personally all governmental registrations cooperating with different internal & external legal personal * Leading and operating with different functions to have the Artwork designs meeting regulatory requirements * Leading the communication with the production site and on-board them on the new projects
- Successfully owned the master data for FemCare for 100+ SKUs and awarded every year for on time launches
- Successfully participated in return of tax money for Egyptian exported SKUs to MEA markets through meeting with Tax Authority Representatives and provide clarity on FemCare Operating Strategy in MEA
Procter & GambleRaw & Pack Material Planner
Jan. 2012 - Sep. 2015Cairo, EgyptResponsibilities
- Travelled to Ibadan, Nigeria for 5 weeks taking over planning responsibilities
- Owned all the RPM ordering activities and planning for FemCare Nigeria's operation Ibadan/Agbara Plants
- SPOC (Single Point of Contact) for Feminine Care Raw & Packing Materials supply planning by having all orders that are coming from global suppliers tracked and communicated through me with handling all the priority shipments and giving the logistics such list
- FemCare RawMaterials Site Integrated Planner for MEA sites
TeleperformanceTechnical Support Adviser for Samsung Electronics UK
May. 2010 - Oct. 2011Egypt
May Shafiek's PharmacyPharmacist
Sep. 2009 - Apr. 2010
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