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Work Background
Customer Service Ambassador
Singapore PostCustomer Service Ambassador
Sep. 2023Singapore, SingaporeAssists customer on calls and emails Assist customer on checking their item status via Tracking System Creating cases with CRM tools Escalate cases to relevant business unite whenever needed Manager Callbacks Reporting after Manager Callbacks Follow Up Escalated Cases Mentoring Newly Joined Agents for their Emails Coach New Agents on their calls Side By Side Mentoring for newly join Agent
Inbound Customer Service Representative
HPInbound Customer Service Representative
Feb. 2023 - Sep. 2023Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MalaysiaHandle Inbound calls, chats and email for HP Singapore customer who have issues after Post Sales under Webhelp ( HP SINGAPORE)
Property Management and Maintenance Executive
GuestReady GroupProperty Management and Maintenance Executive
Apr. 2022 - Jan. 2023Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Customer Experience Specialist
AgodaCustomer Experience Specialist
Sep. 2021 - May. 2022Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaAssists customer on calls, chats and emails around the global platform Assist customer on booking rejection issue, and other refund issue Help customer understand on the information required from Agoda Follow-up on refund and with customers Liaising with suppliers from hotels end Liaising with travel agency from customers end
Senior Bartender
Brewhouse Restaurant and Bar Senior Bartender
Feb. 2021 - Aug. 2021Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaServe alcoholic and non-alcoholic beverages based on customer requests verifying the identification and age of customers. preparing and serving alcoholic beverages, accepting payment from customers cleaning glasses and bar utensils balancing cash receipts to record sales.
Partner Services Coordinator
foodpandaPartner Services Coordinator
Jan. 2019 - Jan. 2020Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaHandled Inbound calls from the customer service team if there is any issues with the orders or the restaurants and liase with them to solve the issue.
Operation Executive/Quality Assurance
Telecontinent Sdn BhdOperation Executive/Quality Assurance
Jul. 2017 - Aug. 2018Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaHandle inbound sales calls of Singtel TV and Fibre users Explain to customer the benefit of the product and try to close the deal as well. OCT 2017 - Promoted from Inbound Management Executive to Operation Supports department. Handle task such as Inbound calls Quality Analyst of sales call and also raise order on upgrade of decoder box.

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Personal Pitch
Customer Service, Voice Over, Commentary
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