AgodaCustomer Experience Specialist
Sep. 2021 - May. 2022Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaAssists customer on calls, chats and emails around the global platform Assist customer on booking rejection issue, and other refund issue Help customer understand on the information required from Agoda Follow-up on refund and with customers Liaising with suppliers from hotels end Liaising with travel agency from customers end