Isabella Hahn

Customer Care Agent

Call CenterITCustomer ServiceFrontend DeveloperAssistantData Entry

I'm a creative mind who feels at home in the digital world. I'm fascinated by IT, social media, and new technologies – I love trying out new tools, creating engaging content, and exploring the possibilities of artificial intelligence. In my free time, I enjoy traveling, programming, editing videos for friends, and experimenting with new ideas. Traveling is not just a passion of mine, but also a huge source of inspiration. Whether it's a new city, an exciting culture, or an unexpected moment on the road – I discover things everywhere that spark my creativity. These impressions often find their way into my projects. I enjoy working with others because I value creative exchange and the collaborative development of new concepts. At the same time, I'm also highly productive on my own and can immerse myself in a project for hours. My mix of technical know-how, creative thinking, and a good sense of humor helps me come up with innovative solutions and contribute fresh ideas.

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Work Background

Customer Care Agent

Informer Online Buchhaltung AT GmbHCustomer Care Agent

Mar. 2022 - Apr. 2025AustriaAnswering technical questions, sales, customer support, conducting onboarding calls, invoicing, chat communication (Intercom, Zendesk), telephone service, marketing analysis (SEO rankings, SEMrush, Google Search Console), writing and editing blog pages for the website, creating Instagram posts, creating and editing workflows, HTML, CSS, JS

Executive Assistant

Ladylight GmbHExecutive Assistant

Oct. 2021 - Dec. 2021AustriaDay-to-day operations, preparing quotes and invoices, event planning and preparation, customer service (via phone, email, Zendesk), preliminary accounting

Apprenticeship as a financial consultant

Green Finance Group AGApprenticeship as a financial consultant

Mar. 2019 - Mar. 2020AustriaCustomer meetings, cold calling, contract processing, cost estimation, sales

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Customer Care Agent: Skills & Experience Overview

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