Thecla Tenia

Lab Client Services @Mount Sinai Health System

Call CenterCustomer Support RepresentativeSupport SpecialistAppointment SetterCall Center SupervisorHRCall Center TrainerCustomer ServiceCustomer Success ManagerChat SupportLive ChatHR GeneralistService Quality ManagerAdministrative SpecialistData EntryData Entry Associate

Throughout my career in retail management, I have honed my organizational and communication abilities, often juggling multiple responsibilities and managing competing priorities. I thrive in fast-paced environments and have built a reputation for staying calm under pressure while keeping both customers and team members satisfied. However, I have found that my true passion lies in the behind-the-scenes work—managing schedules, coordinating operations, and handling administrative tasks that support business growth.