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Work Background
Digitral - Innovation DrivenVice President, Service Delivery
Oct. 2021Hyderabad, Telangana, IndiaAs Vice President at Digital Private Limited (IMImobile), Hyderabad, I have had the privilege of progressing through various leadership roles, starting as a Project Manager in 2008 and reaching my current position in 2021. Over the years, I have successfully overseen service delivery, incident management, and problem resolution for multiple international clients, ensuring that service uptime remains above industry standards. In my leadership role, I am responsible for managing a team of 70 professionals, ensuring that our services meet client expectations while aligning with organizational goals. A key achievement in my career has been leading the transformation of our service delivery processes, which resulted in a 25% reduction in operational costs through the strategic use of AI and automation tools. I also spearheaded a 40% improvement in team efficiency by redeveloping and optimizing our 60-member team. My focus has always been on enhancing operational performance while maintaining 99.99% service uptime, directly contributing to the company's success in delivering high-quality services to clients. In addition to operational management, I have worked extensively on change management, ensuring smooth transitions and minimizing risks during system upgrades or service changes. I prioritize client satisfaction by addressing concerns proactively and maintaining strong relationships through effective communication and collaboration. By promoting a culture of continuous learning within the team, I have driven professional development, ensuring that our team stays at the forefront of industry standards. My leadership has been defined by a commitment to innovation, process improvement, and delivering measurable business outcomes.
IMImobileAssociate Vice President
May. 2016 - Oct. 2021Hyderabad Area, India
IMImobileSenior Project Manager
May. 2011 - May. 2016Hyderabad Area, India
IMImobileProject Manager
May. 2008 - May. 2011Single point of contact for all internal departmentsand also to the client. Regular project review meetings with client and all internal stakeholders. Weekly project status update to senior management. Continous update of project status on sharepoint server. Regular review of riskregister and making necessary escalations accordingly. Preparation of handover document, which contains complete project info for a quick reference to any body who manages the project post launch.
Mascon Global LimitedLead - Professional Services
Oct. 2006 - Dec. 2007Working as a Deployment Engineer at mascon , outsourced to Roamware ,Mumbai.Role will be of deploying, support, maintainence of Telecom products.Recently visited Bahrain for deployment. Promoted as Lead -Professional Services in the month of October 2007.
Idea Cellular LimitedAssistant Manager
Feb. 2006 - Aug. 2006Looking after Roaming in National And International Work starts after Roaming manager schedules the test.
i) Speaking with Roaming partner, completing the required configuration.
ii) Performing corresponding tests( IR24(Post-Paid),Ir32(Pre-Paid),IR35(GPRS).
iii) Finally launching the roaming tie-up with that network
1) All Maintenance works of MSC and HLR
i) Regular Routines and cancellation of all alarms.
ii) Solving Customer Related Problems.
iii) Solving problems related to Roaming on SS7 analyser
iv) Augmentation with other Switches/BSC/VAS operators. 3) Reports and Statistics
i) Generating different types of Reports from Nokia Proprietary PC POST.
ii) Analysing all the reports on MSC and HLR like
1) Signalling link Report
2) Clear Code Report
3) Circuit Group Report
4) MSC LAC Report
5) Processor Load Report
iii) After analysis necessary recommendations will be suggested.
Bharath Sanchar Nigam LimitedJunior Telecom Officer
Sep. 2002 - Feb. 2006Junior Telecom Officer - GPRS Network Operations (South India)
- Managed GPRS network infrastructure and operations across South India region
- Led system monitoring, troubleshooting, and vendor change validation
- Ensured network reliability and service quality for mobile data services
- All this in the age when "Mobile Data" is new to market. Junior Telecom Officer - Rural Network Operations
- Oversaw operations of 12 CDOT rural telephone exchanges, each serving 15+ villages within 10km radius
- Managed critical infrastructure including CDOT 512 line exchanges, power systems, and 1,400km underground cable network
- Led 50-member team including technical staff and field operations personnel
- Automated billing processes, reducing processing time from 20 days to under 24 hours
- Maintained telecom infrastructure serving rural communities across multiple districts
- Ensured 24x7 availability of essential communication services
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