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Work Background
North Somerset Sports FoundationCommunity Engagement and Fundraising Manager
Jan. 2025 - Apr. 2025Clevedon, England, United KingdomAs the Community Engagement and Fundraising Manager at the NS Sports Foundation, I am dedicated to promoting fitness, wellness, and sports participation for everyone, regardless of age, background, or ability. My role involves building meaningful connections, driving inclusivity, and securing funding to support the foundation’s transformative programs and facilities. What I’m Doing: Engaging the Community: I’m building strong relationships with schools, businesses, and community groups to increase participation in our activities and programs. A key focus is ensuring our initiatives are accessible to diverse groups, including children with SEND, young athletes, and individuals managing health challenges like Cancer or Parkinson’s. Driving Fundraising and Sponsorships: I’m developing and executing a comprehensive fundraising strategy to secure grants, sponsorships, and partnerships that fuel the foundation’s mission. By engaging local businesses and stakeholders, I’m ensuring we have the resources to continue making an impact. Coordinating Events: I’m organising events and networking opportunities at our hub, the Hand Stadium in Clevedon, creating spaces where the community can connect and thrive. Promoting Our Programs: I’m working to highlight and expand our inclusive sports and wellness programs, helping us reach more people and make a greater impact. Advocating for Our Mission: As a representative of the foundation, I’m raising awareness about the importance of fitness, wellness, and inclusivity in sports, helping inspire others to support our cause. Why This Matters: The NS Sports Foundation is more than a sports organisation, it’s a cornerstone of our community, providing opportunities for everyone to live healthier, happier lives. Whether it’s through inclusive programs, tailored support for children with SEND, or creating opportunities for young athletes, I’m proud to contribute to a mission that’s making a real difference.
Happy ShotsFounder and Managing Director
Mar. 2024City Of Bristol, England, United KingdomChampioning on the go nutrition, sustainability, and community support through an ethical and innovative health drink brand. Strategic Leadership: Defined and executed the company’s mission, vision, and growth strategy to establish a purpose-driven, customer first brand. End to End Product Development: Created and launched a range of health shots, managing procurement, production, and packaging. Operational Excellence: Implemented lean supply chain processes, achieving a 95% bottle reuse rate, reducing waste and promoting sustainability. Brand Development & Marketing: Built a unique brand identity, securing listings in two cafes and generating over 500 weekly bottle sales within 9 months. Social Impact: Donated 10p per bottle to LGBTQ+ charities, raising £700+ to date and embedding DEI into brand values. Customer Experience: Delivered 5-star customer service, consistently achieving top feedback scores.
The 401 FoundationFounder and Director
Mar. 2017 - Mar. 2024United KingdomEstablished a grant giving charity to improve mental health support for children, grassroots organisations, and community groups. Strategic Leadership & Governance: Reported to a board of trustees, steering the charity’s strategy, governance, and growth. Grant-Giving & Program Delivery: Awarded £50k in grants to over 20 community projects and developed a mental health program supporting over 25,000 children in the UK. Innovation & Digital Development: Pioneered development of a mental health app to deliver tailored wellbeing support (paused due to funding constraints). Fundraising & Revenue Growth: Secured £125k+ in funding through creating multi site sporting events, community donations, and corporate sponsorships. Leadership & Team Development: Built and led a core team of 2 staff, supported by volunteers and community networks.
Happy TalksFounder
Oct. 2016Greater Bristol Area, United KingdomDelivering powerful inspirational talks and workshops globally on resilience, DEI, mental health, suicide and overcoming adversity. Public Speaking & Facilitation: Delivered 700+ inspirational talks globally to 350,000+ people, including students, parents, educators, corporate leaders and staff. Custom Workshop Development: Created tailored workshops for young people on resilience, mental health, and LGBTQ+ inclusion. Change Advocacy: Promoted DEI and mental health initiatives, working with over 400+ organisations globally to enhance wellbeing, combat bullying and drive positive cultural change. Media Management: Delivered live talks on major platforms, including BBC, Sky, ITV, and global radio.
Imperial Brands PLCNational Account Executive
Nov. 2013 - Jul. 2015United KingdomAs a National Account Executive, I successfully managed a portfolio of key national accounts, driving sales growth and ensuring client satisfaction. I played a pivotal role in maintaining strong relationships with clients by serving as their primary point of contact, addressing inquiries, resolving issues, and providing updates on orders, promotions, and product availability. I worked closely with cross functional teams, including marketing, supply chain, and finance, to align strategies and deliver tailored solutions to clients. By analysing sales performance and market data, I identified trends and opportunities that contributed to achieving revenue targets and improving account performance. In this role, I also collaborated on creating accurate sales forecasts and account plans, ensuring alignment with overall business objectives. I successfully coordinated the execution of promotional activities within accounts, ensuring compliance with agreed upon terms and timelines. My attention to detail and proactive use of internal CRM systems allowed me to maintain up to date records of account activities, track sales pipelines, and provide valuable insights to support strategic decision making. My results driven approach and strong relationship building skills ensured the delivery of exceptional service to both clients and internal stakeholders.
Imperial Brands PLCSales Support Operations Executive
Oct. 2012 - Nov. 2013City Of Bristol, England, United KingdomAs a Sales Support Operations Executive for the National Accounts Team, I provided essential operational and administrative support to ensure the seamless execution of sales strategies. I managed a range of tasks, including maintaining accurate customer records, processing orders, coordinating pricing updates, and tracking the fulfillment of national account requirements. My role involved collaborating closely with internal teams such as logistics, finance, and supply chain to ensure timely and accurate product delivery. I also supported National Account Managers by preparing client presentations, sales reports, and other materials for account reviews. I maintained and analysed sales data to identify performance trends and market opportunities, using insights to improve account performance. Additionally, I acted as a key point of contact for national accounts, addressing inquiries and resolving issues promptly. By streamlining processes, monitoring promotional activities, and utilising internal CRM tools effectively, I ensured efficient operations and enhanced team productivity while consistently delivering a high standard of service to both internal stakeholders and clients.
Imperial Brands PLCField Force Sales Executive
Sep. 2009 - Oct. 2012United KingdomAs a Field Force Sales Representative, I played a crucial role in ensuring the availability and visibility of FMCG products in the market. I was responsible for meeting sales targets, building and maintaining strong relationships with retailers, distributors, and other stakeholders, and providing valuable on the ground insights to support business growth. By focusing on achieving targets and optimising product placement, I ensured our products were well-positioned and accessible to customers. My role involved planning effective sales routes, executing trade promotions, and maintaining accurate sales records to drive market success and foster long-term relationships within my territory.
Arcadia Group LtdStore Operations Manager
Jul. 2008 - Aug. 2009City Of Bristol, England, United KingdomAs a Store Operations Manager at a larger, top 5 fashion retail site, I was responsible for overseeing the successful launch and daily operations of a newly opened store, managing a team of 20 back of house staff members. I led the team in creating a positive, customer centric environment, driving sales, and ensuring that all store operations ran smoothly from day one. I focused on training, mentoring, and motivating my team to meet performance expectations, providing coaching to support their development and achieve individual and team goals. I managed inventory and stock control, ensuring that stock levels were optimised and replenished as needed. I also led the visual merchandising efforts, ensuring the store was visually appealing and aligned with the brand’s standards, enhancing the overall shopping experience for our customers. With a larger team, I was responsible for effective scheduling and payroll management to ensure the store had adequate staffing levels during peak and off peak hours. I ensured that all operational procedures were followed in compliance with company policies and health and safety regulations, maintaining a safe and welcoming environment for both staff and customers. In this role, I also contributed to driving the store's performance by monitoring KPIs, tracking sales data, and reporting to the store manager on store achievements and areas for improvement. I played a key role in the store’s opening, ensuring everything was ready for a successful launch, and continued to support my team as we grew, ensuring the store met and exceeded both operational and customer service goals.
Arcadia Group LtdStore Operations Manager
Aug. 2007 - Jun. 2008Nottingham, England, United KingdomAs a Store Operations Manager in the groups Nottingham Victoria store, I was responsible for overseeing the day to day operations of the store and managing a team of 7 staff members. I led by example, ensuring that the store consistently met performance targets, driving sales, and maintaining high standards of customer service. I provided coaching and support to my team, helping them develop their skills and meet their individual goals. I was responsible for managing the store's inventory, ensuring stock levels were maintained and replenished efficiently, and overseeing stock control to prevent shortages or overstocking. I also played a key role in visual merchandising, ensuring the store layout was both attractive and aligned with brand standards to enhance the shopping experience. In addition to staff management, I handled scheduling, ensuring appropriate coverage during peak and off peak times, and led on payroll administration. I made sure that the store complied with health and safety regulations, maintaining a safe environment for both staff and customers. I regularly monitored store performance, tracked sales data, and provided reports to senior management, highlighting successes and identifying areas for improvement. My role also involved training new team members and supporting ongoing development for existing staff, fostering a culture of growth and teamwork. Through my leadership and operational management, I helped create an environment that focused on delivering exceptional customer service while driving the store’s success.
Arcadia Group LtdTrainee Graduate Manager
Jul. 2005 - Jul. 2007United KingdomAs a Trainee Graduate Manager in Arcadia Group's National Graduate Management Programme, I gained hands on experience in managing fashion stores across the UK. During the programme, I participated in an intensive training schedule that covered all aspects of retail management, including customer service, sales strategies, inventory control, and store operations. I worked closely with experienced Store Managers and senior team members, learning how to lead and motivate store teams, optimise store performance, and achieve sales targets. I was involved in managing day to day operations, visual merchandising, and ensuring the store environment was both welcoming and well organised. I also developed my leadership abilities by taking on increasing responsibilities, including assisting with staff management, decision making, and resolving customer issues. Throughout the programme, I contributed to driving customer engagement and ensuring exceptional service, while also learning to monitor store performance and provide feedback to improve efficiency. My role allowed me to collaborate with various departments, such as marketing and supply chain, to ensure that store goals aligned with broader business objectives. This experience laid the foundation for my growth as a future leader in retail management.
Arcadia Group LtdShop Assistant
Apr. 2002 - Jun. 2005Middlesbrough, England, United KingdomI was responsible for delivering exceptional customer service, assisting shoppers in finding the right products, and ensuring a positive in store experience. My role involved maintaining product displays, organising stock, and ensuring the store was visually appealing and well stocked. I helped customers with product recommendations, fit advice, and styling tips to meet their needs. Additionally, I managed transactions at the register, processed payments, and handled customer inquiries. I worked closely with the team to achieve sales targets, support store promotions, and maintain a high level of store cleanliness and organisation.
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