Ylanna Shaffer

Arbitration Specialist, Auto Bodily Injury, Complex Coverage, Hospitality, Customer Service, Retail @The Hartford

Content WriterCopywritingProofreader⚖️ LegalPersonal InjuryEducationLegal SupportConsultingTutorTyping SpecialistHRInterior Designer🐦 DesignCustomer ServiceData EntryCase ManagerAssistantAdministrative AssistantData Entry Specialist

Ylanna Shaffer is a seasoned Arbitration Specialist at The Hartford, where she expertly navigates the complexities of auto bodily injury and complex coverage disputes. With over a fifteen years of experience within the insurance industry as well as hospitality, customer service, and retail sectors, Ylanna brings a unique blend of empathy and analytical acumen to her role, ensuring fair and equitable resolutions. Her keen ability to dissect intricate cases and her commitment to fostering positive client relationships have made her a trusted advisor within the organization. Ylanna's dedication to continuous improvement and her strategic approach to conflict resolution have consistently enhanced operational efficiency and client satisfaction at The Hartford.

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Work Background

Arbitration Specialist

The HartfordArbitration Specialist

Y-Risk Claims Examiner

The HartfordY-Risk Claims Examiner

May. 2022 - Sep. 2024

Commercial Claim Examiner II

Athens AdministratorsCommercial Claim Examiner II

Jan. 2022 - Apr. 2022Remote

Residual Markets Underwriter

TravelersResidual Markets Underwriter

Feb. 2021 - Jan. 2022Orlando, Florida, United States

Claim Professional

TravelersClaim Professional

Oct. 2015 - Feb. 2021Melville, New York

Office Manager

Complete Claims Service LLCOffice Manager

Sep. 2013 - Oct. 2015Hicksville, NY• Responsible for input and tracking of claim files for independent automobile insurance appraisals • Consistently meet all daily claim goals and accommodate for volume influxes • Coordinate directly with vehicle and collision shop owners to set appraisal appointments for auto adjusters • Organize and assign appraisal appointments by location for all adjusters to maximize adjuster efficiency • Dispatch estimates to claim representatives and allocate any necessary supplements received to achieve quick and organized completed assignments • Ensure compliance with NY state regulations by running daily reports which also promotes a shorter assignment cycle time, maximize client service, and increase office efficiency • Responsible for opening of office location, checking and returning of office voicemail, and ensuring work efficiency amongst the staff • Responsible for ensuring complete client satisfaction and handling of any potential issue or problem • Responsible for employee records, keeping office staff aware of all updated business and client practices

Sales Associate

Gap Inc./ Banana RepublicSales Associate

Apr. 2012 - Sep. 2013Greenvale, NY

Liability and PIP Medical Claims Representative

GEICOLiability and PIP Medical Claims Representative

Jun. 2011 - Apr. 2013Woodbury, NY

Accounts Receivable, Billing and Collections

Leslie WaterWorksAccounts Receivable, Billing and Collections

Mar. 2010 - Jun. 2011Hicksville, NY

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