Erin Bontrager

Operations Manager @Bontrager Bookkeeping

ITHRData AnalystCustomer Support RepresentativeSupport SpecialistAppointment SetterCall Center SupervisorCall Center TrainerTechnical Support AgentCustomer Success ManagerClient Relations SpecialistCustomer Care SpecialistCustomer Retention SpecialistService Quality ManagerComplaint Resolution SpecialistTraining&Development SpecialistAdministrative AssistantAdministrative SpecialistOffice AssistantOffice AdministratorProject CoordinatorCopywritingProofreaderData Entry SpecialistTyping SpecialistData Entry AssociateDatabase CoordinatorDocument ProcessorCall CenterStartup FounderCustomer ServiceConsultingMedicalEducationAssistantData Entry

Operations Manager with over a decade of progressive leadership in healthcare and customer service environments. Demonstrated expertise in supervising, coaching, and developing high-performing teams to achieve service excellence and meet key performance indicators. Adept at monitoring quality, analyzing trends, and implementing process improvements to enhance customer and patient satisfaction. Committed to upholding organizational values, fostering a positive team culture, and driving continuous improvement in service delivery. Recognized for strong analytical, decision-making, and communication skills, with a proven ability to resolve complex issues and support staff development in alignment with company mission and vision.

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