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Work Background
StickyThings Wall ArtManaging Director
May. 2024Johannesburg Metropolitan Area
YogiPro South AfricaChief Executive Officer
Aug. 2023City of Johannesburg, Gauteng, South Africa
DanoneHead of Transformation
Jan. 2023 - Jul. 2023Johannesburg Metropolitan Area• Steered a cross-functional business transformation programme.
• Developed and implemented process improvement initiatives and business restructure.
• Managed and supported a team of 5 Stream Leads to ensure smooth and timely project delivery.
DanoneCountry Manager: Early Life Nutrition South Africa
Jan. 2021 - Jan. 2023Johannesburg Metropolitan Area• Played a pivotal role in establishing the Early Life Nutrition business presence for Danone in South Africa. • Recruited and managed a team of 12 including Medical Representatives, Marketing Manager and Key Accounts Manager.
• Ensured the listing of the new products with assigned retailers.
• Established a route to market and marketing strategy for the assigned producs.
• Maintained and monitored pricing strategies by comparing competitor pricing and confirming prices.
DanoneNew Business Incubation Manager
Aug. 2020 - Jan. 2021Johannesburg Metropolitan Area• Led the research of the Early Life Nutrition Category in South Africa.
• Developed and executed an entry strategy for Danone, including introducing new brands and products, proposed pricing, a route to market strategy and sourcing strategies. • Significantly improved and validated strategies through comprehensive consumer research studies.
DanoneCBU Project Lead
Feb. 2017 - Jul. 2020Johannesburg Metropolitan Area• Established and spearheaded the Danone Innovation PMO.
• Recruited and managed 2 Project Managers.
• Led major key cross-functional business change projects. • Developed and implemented solutions to ensure target delivery achievement and prioritisation based on project resources and strategies.
DanoneCustomer Service Manager
Jan. 2014 - Jan. 2017Johannesburg Metropolitan Area• Established and managed the Danone Southern Africa Order to Cash team after the separation from Clover. • Oversaw the accounts receivable, order taking and master data teams, i.e. +- 100 individuals.
• Provided critical insights into key projects which were running simultaneously.
DHL Express AfricaHead of Customer Service
Nov. 2009 - Dec. 2013Johannesburg Metropolitan Area
DHL Express AfricaHead of First Choice (Customer Experience Manager)
Jan. 2007 - Nov. 2009Johannesburg Metropolitan Area
DHL Express AfricaVisa Centre Manager
Jan. 2006 - Dec. 2006Johannesburg Metropolitan Area
DHL Express AfricaContact Centre Manager
Dec. 2003 - Dec. 2005Johannesburg Metropolitan Area
FedEx ExpressOperations Manager
Jul. 2000 - Oct. 2003Birmingham, England, United Kingdom
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