Empower Simcoe (Simcoe Community Services)Supported Independent Living Worker (Case Management)
Apr. 2007 - Mar. 2013Barrie, ON- Client Empowerment: Led diverse support initiatives, helping individuals achieve independent living through practical assistance and resource connections.
- Educational Guidance: Educated clients on programs, benefits, and services to empower informed decision-making regarding care.
- Comprehensive Assessments: Conducted thorough evaluations to identify client issues, set goals, and determine required crisis interventions.
- Dynamic Case Monitoring: Regularly monitored cases and adapted strategies to meet evolving client needs.
- Enhanced Communication: Improved client-provider communication with consistent follow-ups and progress updates.
- Advocacy: Actively advocated for client rights with external agencies to ensure fair and respectful treatment.
- Crisis Intervention: Provided critical de-escalation support during emergencies, ensuring the safety and well-being of clients.
- Team Collaboration: Contributed valuable insights during team discussions and case conferences to refine support strategies.
- Coordinated Services: Collaborated with community organizations, agencies, and healthcare professionals to deliver comprehensive client support.
- Client Satisfaction: Enhanced satisfaction by addressing concerns and grievances promptly.
- Resource Navigation: Assisted clients with accessing housing, legal services, and public benefits to secure essential resources.
- Accurate Documentation: Maintained thorough case records, ensuring regulatory compliance and confidentiality.
- Staff Development: Co-facilitated internal training sessions to support the onboarding and professional growth of new staff.