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Work Background
Simcoe County District School BoardCertified Network Technician
Jul. 2017Barrie, Ontario Canada- Multi-device Operations & Security: Manage systems administration and inventory for five schools, ensuring secure and uninterrupted IT functionality.
- System Performance: Execute routine maintenance and repairs to extend equipment lifespan and proactively minimize downtime.
- Asset Management: Maintain detailed inventory records that streamline asset tracking and overall system management.
- Technical Support: Provide prompt, in-person and remote support to address user concerns and critical technical issues.
- Network Hardware: Install wireless routers and replace failed components (switches, UPS, firewalls) in server racks.
- Network Diagnostics: Utilize Cisco, Meraki, and Fortinet tools to assess new installations and identify faults in existing infrastructure.
- Hardware Transitions: Train staff and students during system upgrades to ensure a smooth transition to new technology.
- Team Collaboration: Create comprehensive documentation in the ticketing system and procedure records to enhance troubleshooting and team knowledge-sharing.
- Cybersecurity: Educate staff on best practices, promoting secure computing environments.
- Curriculum Support: Install and configure software tailored to specific curriculum needs to improve departmental workflows.
- Technology Investment: Recommend hardware and software purchases to administration based on systematic evaluations.
- Component Testing: Thoroughly test new hardware to ensure seamless integration with existing systems.
- Technical Expertise: Apply in-depth knowledge of board-utilized software and equipment to support operational excellence.
- Dynamic Problem Solving: Consistently meet tight deadlines and contribute to large-scale projects through effective teamwork and strategic problem-solving.
Burkitt Computer Corporation (BCCORP)Customer Support Analyst, W5 Platform
Jan. 2017 - Jul. 2017Barrie, Ontario Canada- Gathered Requirements: Collaborated with developers and end-users to collect and document functional requirements for software upgrades and feature enhancements.
- Issue Diagnosis: Diagnosed software issues and compiled detailed reports to facilitate prompt resolution by the development team.
- Adaptation Analysis: Identified W5 adaptation requirements aligned with evolving client business processes to ensure seamless software integration and performance.
RBCTechnical Systems Analyst Intern - Enterprise & International Applications
Sep. 2015 - Dec. 2015Financial Drive, Mississauga, ON- Change Management: Played a key role in change-management processes by ensuring component reusability, secure data sharing, and overall system integrity.
- Technical Specifications: Developed comprehensive build requests and technical specifications that aligned with project objectives and documentation standards.
- Quality Reviews: Participated in walk-through reviews of technical specifications, code, and unit test plans to ensure quality and compliance.
- Testing Support: Contributed to unit test plan development, offering both coordination and hands-on testing support.
- Project Documentation: Prepared distribution lists and essential documentation to facilitate clear project communication.
- IT Accessibility Initiatives: Organized an IT Accessibility presentation for RBC students, enhancing their understanding of digital accessibility and adaptive technologies.
- Content Creation: Authored a blog on the benefits of biometrics as adaptive technology and contributed to publications on RBC’s internal social media, promoting innovative solutions.
Simcoe County District School BoardDatabase Analyst Intern - Work Term Placement
Jan. 2015 - Apr. 2015Midhurst, Ontario, Canada- SQL Reporting & Process Improvements: Developed and implemented approved SQL reporting changes and process modifications.
- Data Conversion & Migration: Converted data and queries from Oracle PL/SQL to MS SQL, populating IPPS reports, tables, and various applications.
- Quality Assurance: Evaluated report conversions to ensure data accuracy and efficiency.
- Report Design: Created user-friendly reports that delivered insightful, easily digestible information for front-end users.
- Documentation & Collaboration: Documented all conversions in SharePoint to foster team collaboration.
- Automation: Developed stored procedures to automate the addition of Exchange Teachers to the HR system.
Georgian CollegePeer Services Tutor - Writing Centre
Oct. 2014 - Apr. 2016Barrie & Orillia campuses, ON- Academic Writing Guidance: Coached students throughout the writing process, offering strategies for topic development, crafting coherent arguments, and enhancing flow and style while modeling effective proofreading techniques.
- Formatting & Proofreading Expertise: Demonstrated advanced proficiency in proofreading and academic writing, ensuring adherence to APA and MLA standards and improving overall paper quality.
Simcoe County District School BoardComputer Technician Intern - Work Term Placement
May. 2014 - Aug. 2014Midhurst, Ontario- OS Re-imaging: Key contributor in re-imaging computer systems from Windows XP to Windows 8.1 using GhostCast/PXE/TFTP, with Cisco switches and NetSupport.
- Directory & Policy Management: Managed Group Policies and Active Directory, maintaining various Organizational Units to support streamlined operations.
- User Profile Preservation: Generated XML instance documents to save user profile settings.
- Scripting Automation: Developed PowerShell scripts to add printers to Pserver directories, automate data backups, and configure local administrator accounts.
- Software Testing: Executed repeated testing of SEA-funded software (Kurzweil, Dragon Naturally-Speaking, WordQ, DT Trainer) to confirm functionality.
- Hardware Maintenance: Performed minor hardware repairs, including keyboard, hard drive, and LCD replacements.
- BIOS & Diagnostics: Managed BIOS settings and conducted troubleshooting diagnostics to enhance system stability.
Simcoe Community ServicesProject Lead, Person-Directed Planning/Community Connections Initiative
Nov. 2010 - Apr. 2011Simcoe Community Services/E3 Community Services/Community Living Huronia/CLASS- Resource Optimization: Accurately forecasted project needs and strategically allocated resources throughout the project lifecycle to maximize efficiency.
- Inter-Organizational Collaboration: Facilitated knowledge-transfer activities among four organizations in Greater Simcoe County to build stronger relationships between supported individuals and the community.
- Curriculum & Resource Development: Developed workshops and resource packages that emphasized Person-Directed Planning values, skill enhancement, and community social inclusion.
- Community Engagement: Led initiatives to expand community connections by engaging stakeholders and supporting individuals directly.
- Trainer Mentorship: Instructed and mentored new trainers to ensure the effective continuation of knowledge transfer within local communities.
- Data-Driven Reporting: Measured pre- and post-training outcomes using various tools, converting the results into data visualizations, for the Project Summary Report submitted to the Ministry of Community and Social Services.
- Target Achievement: Successfully met all targets and budget goals outlined in the Person-Directed Planning Fiscal Innovation Fund proposal.
Empower Simcoe (Simcoe Community Services)Facilitator - Community Connections
Feb. 2009 - Jan. 2012Barrie, Ontario, Canada- Training Delivery: Facilitated and co-facilitated Community Connections training sessions for SCS employees across Barrie and Orillia, enhancing service delivery across multiple locations.
- Curriculum Development: Co-developed workshop materials and training resources focused on empowering staff with the skills needed to support individuals with intellectual disabilities, fostering deeper community engagement and relationship-building.
Empower Simcoe (Simcoe Community Services)Supported Independent Living Worker (Case Management)
Apr. 2007 - Mar. 2013Barrie, ON- Client Empowerment: Led diverse support initiatives, helping individuals achieve independent living through practical assistance and resource connections.
- Educational Guidance: Educated clients on programs, benefits, and services to empower informed decision-making regarding care.
- Comprehensive Assessments: Conducted thorough evaluations to identify client issues, set goals, and determine required crisis interventions.
- Dynamic Case Monitoring: Regularly monitored cases and adapted strategies to meet evolving client needs.
- Enhanced Communication: Improved client-provider communication with consistent follow-ups and progress updates.
- Advocacy: Actively advocated for client rights with external agencies to ensure fair and respectful treatment.
- Crisis Intervention: Provided critical de-escalation support during emergencies, ensuring the safety and well-being of clients.
- Team Collaboration: Contributed valuable insights during team discussions and case conferences to refine support strategies.
- Coordinated Services: Collaborated with community organizations, agencies, and healthcare professionals to deliver comprehensive client support.
- Client Satisfaction: Enhanced satisfaction by addressing concerns and grievances promptly.
- Resource Navigation: Assisted clients with accessing housing, legal services, and public benefits to secure essential resources.
- Accurate Documentation: Maintained thorough case records, ensuring regulatory compliance and confidentiality.
- Staff Development: Co-facilitated internal training sessions to support the onboarding and professional growth of new staff.
Simcoe Muskoka Catholic District School BoardEducational Assistant
Sep. 2001 - Jun. 2006St. Joseph's High School, Barrie ON- Student Support: Provided individualized support for high school students facing academic and personal challenges, helping them integrate successfully within the regular classroom setting.
- Program Adaptation: Assisted in implementing tailored program and assignment modifications, actively participating in case conferences and IEP planning meetings to address diverse learning needs.
Empower Simcoe (Simcoe Community Services)Senior Support Worker (Team Leader)
Sep. 1998 - Sep. 2001Barrie, Ontario, Canada- Group Home Leadership: Served as a senior staff member in a group home, providing direct support to five residents with diverse needs.
- Financial Management: Oversaw the household budget and maintained strict adherence to licensing regulations set by the Ministry of Community and Social Services. Managed client finances through meticulous bookkeeping, budget setup, and representation of government funding.
- Customized Support Planning: Developed and implemented individualized support plans tailored to each resident’s needs and preferences.
- Stakeholder Liaison: Facilitated coordination between medical professionals and family members to ensure comprehensive care.
- Team Development: Assisted in staff supervision and training, contributing to the development of a skilled and responsive support team.
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