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Work Background
OutlierFrontend Developer (AI Training)
Apr. 2025- Created, tested, and refactored front-end code (JavaScript, React, Next.js, Tailwind CSS) generated by AI models to substantially improve output quality.
- Contributed to Reinforcement Learning from Human Feedback (RLHF) projects with state-of-the-art large language models.
- Evaluated and enhanced model responses by systematically identifying errors, refactoring code, and submitting improved solutions for training pipelines.
- Provided structured feedback aligned with evolving guidelines on PII, NARs, language use, originality, and evaluation consistency.
- Collaborated asynchronously with a global remote team, working in a billable, hourly-tracked environment with strict quality and performance standards.
- T3 Coding Expert - LATAM Coders
Independent App DeveloperFull Stack Software Engineer
Jul. 2024- Designed and coded dynamic, responsive web applications using React.js, Next.js, and Tailwind CSS.
- Developed RESTful APIs with Node.js and Express, integrating MongoDB for efficient data storage and retrieval.
- Agile Methodologies: Applied Scrum and Kanban practices to manage projects, ensuring iterative development and timely delivery (using Jira specially)
- UI/UX Focus: Implemented responsive design principles to enhance user experience across multiple devices (using Tailwind and Figma specially)
- Version Control & CI/CD: Utilized Git for source control and participated in continuous integration/deployment workflows.
- Problem Solving & Optimization: Gained strong debugging skills and optimized code performance through real-world project challenges.
- Project Portfolio: Delivered many projects—including a personal planner, retail sites and quizzes — that showcase both technical and creative abilities.
Me & Myself Inc.On sabbatical
Mar. 2024 - Dec. 2024Out there exploring new things and cultures,
meeting new people and thoughts and connecting dots.
Rock ContentCustomer Success Director
Sep. 2023 - Feb. 2024(Series B Company) - Director of Customer Success operations in Brazil, US, and Canada, portfolio ~>USD10k ARR. - Structuring, management, and planning of the area.
VittudeHead of Customer Success
May. 2023 - Jul. 2023(Series A Company)
- Head of the B2B Customer Success (CS) team - CSMs - focused on developing strategic and healthy relationships with Enterprise clients.
- Leadership and development of the Customer Success Manager's team.
- Accountability for tracking and reporting the results of the department: expansion and churn.
- Coordination of collaboration with other areas of the company to ensure seamless operations.
Structuring the CS department's processes to maximize efficiency and customer satisfaction.
- Building trusted relationships with key strategic clients.
- Conducting strategic meetings with B2B clients and sales channels.
- Aligning the CS department's strategy with the business objectives.
Qulture.RocksManager of Customer Success
Jun. 2022 - May. 2023São Paulo, Brazil(Acquired by Uol EdTech)
- Leadership of 16 professionals in two Customer Success operations (Customer Success Managers for Key Accounts and Implementation Customer Managers).
- Coordination of the teams through two coordinators, one for Key Accounts and another for Implementation.
- Responsible for over 100 clients per month in the implementation operation and approximately ⅓ of the company's total MRR in the Key Accounts operation.
- Led projects to organize feature requests from clients and systematize the department's KPIs.
- Participation in performance committees, reporting and analyzing the team's performance.
- Responsible for reporting, analyzing, and creating action plans based on the department's results.
- Main challenge: leading and forming two coordinators for the operations.
Qulture.RocksEnterprise Customer Success Coordinator
Jul. 2021 - Sep. 2022- Designing job profiles and conducting interviews for the Enterprise CSM team.
- Successful hiring and onboarding of market professionals.
- Facilitating the ramp-up process for newly hired professionals.
- Transitioning personal client portfolio to team management.
- Collaborating with senior and longest-serving CSM in the company.
- Playing a key role in selecting and training CSMs for enterprise accounts.
- Transitioned my own client portfolio to be managed by my team.
- Challenge: Finding the right CSM profiles for enterprise accounts and training them accordingly.
Qulture.RocksEnterprise Customer Success Lead
Nov. 2020 - Jul. 2021- Enterprise team leadership
- Key accounts management
- Portfolio's KPIs management
- Executive Business Reviews and meeting with clients
- Identification of expansion oportunities
- Churn risk clients' management
Qulture.RocksEnterprise Customer Success Manager | Enterprise Implementation Success Manager
Feb. 2019 - Nov. 2020São Paulo, São Paulo- Managed enterprise clients, including onboarding and ongoing management.
- Interacted with clients to understand their behavior and ensure their satisfaction.
- Collaborated with other teams to design processes for meeting the needs of enterprise clients.
- Conducted meetings and executive business reviews (EBRs).
- Identified and executed expansion opportunities.
- Managed churn risk and created plans for retention.
- Challenge: Establishing structure and processes to effectively serve enterprise clients.
Great Place to Work BrasilConsultant
Jan. 2018 - Feb. 2019Rio de Janeiro, BrazilI worked as Consultant at Great Place to Work Brazil, managing and selling projects of organizational diagnosis, using climate surveys and qualitative tools to know how the company climate is. In addition, I helped our clients to run the action plans after the diagnosis. I run corporate action plans, benchmark workshops with the best workplace cultural practices and leadership development.
Great Place to Work BrasilRelationship Manager
Jul. 2016 - Feb. 2019Rio de Janeiro Area, Brazil→ Customer relationship manager
→ Customer Prospect
→ Selling meetings, consulting proposals composition
→ Projects' Negotiation
Persona ConsultoriaCo-Founder and Recruiter
May. 2015 - May. 2016Campo Grande - MS→ HR consulting for small enterprises.
→ Recruitment and Hiring for operacional, technical and strategic positions.
→ Psychological tests and organizational surveys application.
→ Development and control of strategic and financial planning.
Rondopar Energia Acumulada Ltda.Human Resources Intern
Feb. 2014 - Nov. 2014Londrina e Região, Brasil→ Recruitment and hiring for all departaments, tests application.
→ HR Quality management metrics control - ISO 9001.
→ New employees training and development follow-up.
Araucária FoundationResearch Scholarship
Jul. 2012 - Jan. 2014Londrina e Região, Brasil→ Development of health prevention surveys, with emphasis on skin cancer.
Elo Consultoria Junior EnterpriseProjects Assistant / Projects Manager
May. 2012 - Dec. 2013Londrina Area, Brazil→ Services Management: Training, Jobs Description, Organizational Surveys and Recruitment and Hiring. → Team Leadership.
→ Presentation of trainings and workshops.
Outlier
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