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Work Background
HAPPY KIDS PEDIATRIC GROUP INCChief Operations Officer of Happy Kids Pediatrics and Feliz Care Centers
Dec. 2023 - Apr. 2025Arizona, United States• Spearhead operational strategy across multiple locations, reducing operational inefficiencies by 30% and improving patient throughput by 25%. • Applied process improvements to optimize workflow efficiency and reduce administrative costs. • Led a restructuring initiative to enhance billing accuracy and minimize claim denials. • Standardized clinical workflows to streamline operations, improve patient wait times, and boost provider efficiency. Offered leadership and strategic direction to a team of 140 employees, with direct oversight of 8 reports, working closely with the CEO and company owners to align and prioritize organizational objectives. • Drove seamless transitions across three TPA organizations for payroll, employee benefits, and 401k services, optimizing operations and enhancing overall efficiency.
HAPPY KIDS PEDIATRIC GROUP INCDirector of Human Resources and Population Health
Apr. 2023 - Dec. 2023• Designed enterprise-wide policies and procedures, reducing compliance violations by 45% and improving audit scores by 20%. • Led recruitment efforts to enhance employee retention and reduce hiring costs. • Established a workforce training program to strengthen employee engagement and streamline onboarding. • Implemented a performance evaluation system to boost staff productivity and improve workplace relations. • Led new business development initiatives to drive revenue growth, while reviewing subordinate reports for accuracy and completeness. • Analyzed industry trends to guide decisions on product offerings, interpreted scripts to understand story and
HAPPY KIDS PEDIATRIC GROUP INCPractice Performance Manager
Mar. 2021 - Dec. 2023Arizona, United States• Introduced performance management strategies, increasing employee productivity by 20% and reducing absenteeism by 15%. • Developed marketing strategies to enhance brand awareness and drive patient growth. • Negotiated provider contracts to boost revenue and reduce operational costs. • Led a data-driven quality improvement initiative to elevate patient satisfaction and lower hospital readmission rates. • Represented the organization at public health conferences, led initiatives to improve healthcare access for underserved populations, and provided guidance on patient safety regulations. • Conducted research on public health policy trends, collaborated with cross-disciplinary stakeholders to develop innovative solutions, and assessed the effectiveness of health procedures to implement improvements. • Advised senior management on best practices for managing complex public health issues and prepared comprehensive reports summarizing findings from public health research initiatives.
Equality Health NetworkPractice Performance Manager
Jan. 2021 - Dec. 2023• Introduced performance management strategies, increasing employee productivity by 20% and reducing absenteeism by 15%. • Developed marketing strategies to enhance brand awareness and drive patient growth. • Negotiated provider contracts to boost revenue and reduce operational costs. • Led a data-driven quality improvement initiative to elevate patient satisfaction and lower hospital readmission rates. • Represented the organization at public health conferences, led initiatives to improve healthcare access for • underserved populations, and provided guidance on patient safety regulations. Conducted research on public health policy trends, collaborated with cross-disciplinary stakeholders to develop • innovative solutions, and assessed the effectiveness of health procedures to implement improvements. • Advised senior management on best practices for managing complex public health issues and prepared comprehensive reports summarizing findings from public health research initiatives.
Steward Health CareRegional Performance Liaison
Mar. 2019 - Nov. 2020Phoenix, Arizona Area• Produce and maintain impeccable records of dashboards which are reported to provider and practice for recommendations and improvement
• Interacts with provider’s and office staff for best practices, and workflows to ensure full compliance of CMS, NCQA, and HEDIS
• Implements performance improvement plans at the practice level to achieve successful risk assessment audits while providing quality care at a lower cost
• Initiate follow up with Providers, Practice employees to verify compliance
• Collaborate with physician practices with opportunities to improve quality, risk adjustment, clinical and documentation areas of improvement
• Experience working with CMS, MA, and Commercial plans compliance and regulatory requirements
• Collaborate with Leadership and Operations team to develop strategic solutions for improving quality at a lower cost
• Build strong working relationships with physicians and staff to support the partnership focused on driving meaningful change in care delivery
• Ensure satisfaction, communication, and engagement with all practice providers
• Advance a workflow for annual care delivery in primary care with an emphasis on identifying and supporting patients’ unmet needs
• Work with provider partners to participate in the design and implementation of technologies to support clinical documentation to improve the accuracy of claims billed
Ironwood Cancer and Research CentersDrug Authorization and Referral Coordinator
Apr. 2012 - Mar. 2019Phoenix, Arizona AreaAuthorization Task: • Check and response to emails in order to answer any pertinent changes in patient’s accounts
• Create Excel spreadsheet for accounts in order to complete an necessary authorizations for patient
• Review accounts to ensure accuracy of patient’s policies for optimal customer services
• Obtain authorizations to ensure patient treatments are approved to avoid delays in treatment. • Reach out to insurance companies to obtained necessary authorization to avoid denied claims.
• Audit accounts to ensure accuracy of accounts
• Constant communication with Providers and office staff to keep them updated with patient accounts, and authorization status. Benefit Coordinator Lead
• Expense sheets for patients to provide an understanding of how expense have been disbursed for patients. • Managing staff related issues in order to assist them with all the tool and education to provide optimal customer service. • Followed HIPPA regulations to ensure patient safety and confidentiality is always maintained. • Trained employees in order for them to understand their daily duties, and responsibilities in the position.
• Interviewed and hired employee in order to ensure there is appropriate staff that will build trust and strong relationships with patients. • Complete employee reviews in order to provide necessary feedback regarding accomplishments and areas of improvement. Medical Assistant • Knowledge of care and administration of medications to understand the deliver and maintenance of certain oncology drugs. • Adhere to OSHA and HIPPA regulations to provide the upmost care and safety for patients, and organization. • Managed patient schedules to ensure the timely delivery of medications. • Managed supply orders to provide patient and staff with necessary supplies.
• Assisted with Doctor’s schedule in order manage patient flow, and in order to maintain schedule
Palo Verde Cancer SpecialistMedical Assistant
Aug. 2010 - Apr. 2012Scottsdale, AZ• Constant communication with Provider, staff, and RN to ensure that proper care is for patient and organization. • Manage provider scheduled to adhere to timeline, and provide quality care
• Ensure timely triage of patients to ensure quality care as well as build trust with patients. • Training of new employees to ensure they understand and provide optimal patient care while adhering to company’s policies. • Assisted with updating protocols and procedures to ensure staff understanding company’s policies as they change.
The Center for True Harmony Wellness and MedicineMedical Assistant
Jan. 2008 - Aug. 2010Gilbert, AZ• Notification of testing results to ensure patient concerns are address in a timely manner
• Maintain proper cleanliness of office to reassure patient and build trust with the organizations
• Manage and creation of concoctions and tinctures for patient care and to ensure constant supply for organization • Training of employees to ensure they understand and provide optimal patient care while adhering to company’s policy. • Creation of policy and procedures to ensure that employees have a full comprehension of organizations mission, values, and protocols. • Manage of supply orders to ensure stock was available for provider and staff.
StarbucksStarbucks Supervisor
Sep. 2004 - Jan. 2007Tempe, Arizona• Over saw about 100 employees to increase work place productivity
• Managed and created employee schedules to ensure effective coverage for in coming customers. • Place orders for supplies to ensure staff was adequately supported with daily operations.
• Interviewed and hired potential employees based their skills and availability for daily operations
• Trained employees to ensure the full understanding of all company policies and protocols
• Implementation of procedure and policies to ensure the vision and mission of the organization are observed by all employees. • Report to GM to build trust and relationship with upper management
• Updates procedures and protocols to ensure employees understood and upheld any organization wide changes. • Provide excellent customer service to build relationships with clients. • Review and process payroll for employees to maintain a relationship with employees. • Inventory supplies to ensure the proper supply orders for organization.
• Complete reviews to provided feedback and areas of improvement for employees.
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