Interac Corp.Senior Manager, Operational Risk Management
Jun. 2021 - Dec. 2023Toronto, Ontario, Canada1. Spearheaded the enterprise-wide operational risk program, embedding 2LoD governance and aligning risk appetite across all business units, resulting in a 264% increase in assessment coverage and improved executive decision-making.
2. Delivered $14.8M in annual vendor savings by overhauling the Third-Party Risk Management program and implementing enhanced risk controls across 600+ vendors.
3. Streamlined executive risk reporting by condensing 40+ KPIs into 12 high-impact metrics, improving board-level insight and risk prioritization.
4. Elevated risk culture with a 66% improvement in annual survey scores through targeted awareness campaigns, training, and risk coaching for 1LoD teams.
5. Drove a 89% remediation success rate on enterprise issues by enforcing a disciplined reporting cadence and ensuring strong risk ownership across departments.