Johnson ControlsExec. Director, Brand & Corp Communications
Jan. 2005 - Feb. 2009Johnson Controls is a global, diversified multi-industrial firm, $38B in revenue, with offices in 1300 locations serving customers in 125 countries. I led a global team in developing, integrating and measuring the effectiveness of enterprise-wide marketing and communications efforts, including: - global brand strategy and planning
- identity development and implementation
- advertising & promotion
- public and media relations, social media
- global web environment
- brand research, measurement and analytics Results the team delivered included: • a new corporate vision, brand architecture, portfolio development process, and brand health metrics to improve management of current brands and acquisitions/divestitures of new properties. • an elevated company profile, including a 400% increase in global media coverage, 30% recall of new campaign tagline, comprehensive brand guidelines, and brand implementation across 1,300 locations in 75 countries in 18 months. • a modernized and internationalized web presence, with a 20% increase in web traffic and online ad/search click-through rates of up to 30%. • improved employee understanding and scores on brand-related pride/morale to exceed 85% positive ratings. • 10% – 50% savings in local execution of materials, improved continuity and consistency of marketplace image, and faster development cycles.