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Work Background
Microsoft AI Cloud Partner Program - Teleperformance Frontline Microsoft Advocate for the Partner Center Support
Program,
Oct. 2022Lisbon, Portugal* Frontline Microsoft Advocate for the Partner Center Support
Program, assisting partner in the areas of memberships
and benefits. * Educate partner on the importance of the Solution Partner
areas such as Performance, Skillings and Customer Success
and helping Partner to understand the scope and capabilities of the 6 Solutions Areas: Business Application,
Modern Work, Data & AI, Infrastructure, Security and Digital
and App Innovation. * In the Membership section Membership Offers include, licenses and Software. * Identify cases that require escalation, troubleshoot and
resolve partner issues
FacebookMarketing Expert for Facebook
Apr. 2016 - Oct. 2022Lisbon Area, PortugalSMB Sales & Marketing operations for the Spanish and English market. • Became an expert in Facebook and Instagram advertising and provide optimized custom solutions to high spending advertisers based on their needs by data driven insights.
• Provide dedicated account management to strategic accounts with responsibility for growing revenue and achieve the best ROI through Facebook and Instagram ads products by optimizing their existing ad campaigns and providing solutions for businesses through scaled support.
• Provide product and tool support to improve clients’ experience and drive higher product adoption. • Educate clients on the importance of Facebook and Instagram brand building (and how to achieve it) and the new trends on e-commerce so that they can achieve excellent results by combining all available tools.
• Identify trends and solve problems facing multiple SMB clients.
• Use marketing experience to create effective campaigns in order to influence the behavior of client's target audiences.
Hotel Boutique Chiado16Assistant Manager
Nov. 2010 - Jul. 2015Lisbon Area, PortugalStarted my career in the Hotel industry as Guest Relations and Reservations Agent on November 2010. This was a family business created from scratch and we all grew up personally and professionally along the way. Chiado16 was one of the first boutique hotels in Lisbon and the company rose up with time, becoming very popular among foreign visitors. Its social network achieved the best rating in a very short time, highlighting Tripadvisor, Facebook, Booking.com and Google. This company gave me the chance to grew up as professional and my last job position was Assistant Manager, dealing mainly with Finance, Business and Marketing.
Panamanian Embassy in PortugalCultural Attaché
May. 2005 - Mar. 2010Lisbon Area, PortugalPromotion of the culture relations between the Republic of Panama and Portugal at the Panamanian Embassy in Lisbon.
SMN de PanamaLogistics Department Executive
Oct. 2004 - Jul. 2005PanamaManage daily operations activities, highlighting data collection, record keeping, report preparation and troubleshooting at the National Maritime Service of the Republic of Panama (current The National Air and Naval Service of the Republic of Panama).
SMN de PanamaHumans Resource Analyst
Oct. 2004 - Mar. 2005Panama City, PanamaSupervise and coordinate personal and employee records activities, including employee relations, affirmative action, compensation and staff developments at the National Maritime Service of the Republic of Panama (current The National Air and Naval Service of the Republic of Panama).
BAC CredomaticRisk Department Assistance
Jan. 2002 - Jun. 2002Panama City, PanamaPreparation of financial spreadsheets and legal letters, review and analyze accounting records to provide financial information related to loss contingencies and maintain of the department’s audit files.
BAC CredomaticReception
May. 2001 - Jan. 2002Panama City, Panama
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