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Work Background
Lionbridge TechnologiesDirector, Games IT Services & Regional Manager of End User Services Americas
Jan. 2022Spartanburg, South Carolina, United StatesLead a team of 29, with 3 direct reports, responsible for developing and implementing a new global IT support organization.
• Plan and deliver a roadmap for my organization both technically and from a people management perspective.
• Oversee both pre- and post-sales customer engagement to ensure we are meeting our agreed upon objectives.
PlasmanRegional IT Manager
Jan. 2021 - Jan. 2022Greer, SCLed a team of 7 across 3 sites (SC, TN and AL) to rebuild and maintain infrastructure and systems to meet our demanding customers' high-availability requirements. This included managing a $780K departmental budget.
• Conducted multiple concurrent projects including product launches, ERP Transition and M&A activities.
• Supported Office 365 Tenant and AD migrations, SAP implementation, and migration from HyperV to VMWare.
Yanfeng Automotive InteriorsIT Manager
Jan. 2019 - Jan. 2021Fountain Inn, South CarolinaProvided hands-on leadership for a team of 8 to rebuild an outdated IT organization and its infrastructure to meet our demanding customers' high-availability requirements.
Led multiple concurrent projects including product launches, infrastructure and greenfield sites, and system development for JIT and JIS deliveries.
Howden North America Inc.Regional IT Manager – Americas
Jan. 2015 - Jan. 2019North AmerciaLed a team of 5 that supported 15 facilities across the US, Canada, and Mexico via Service Desk. This included managing a $4.8M annual budget.
• Maintained ITAM and AD objects via SCCM, while implementing and managing ITIL service strategy components across the North America region
• Supported over 400 mobile phones, 500 end-users, and more than 200 remote workers, including Field Technicians and work-from-home employees.
• Led the implementation of a PCI compliant customer card payment system for 6 different business units.
• Worked with external vendors and internal stakeholders to design a NIST 800-171 complaint data storage environment.
Magna International - Interiors - SpartanburgIT Manager
Jan. 2013 - Jan. 2015Spartanburg, SC• Led a team of 8 in a 24x7 JIT and JIS manufacturing environment, managing a $32M annual budget for the department.
• Developed SOX and HIPPA compliant policies for the department.
• Coordinated cross-functionally on changes impacting ERP encompassing Trans4M data BOM, Raw Materials, WIP, Vendors, Shippers, ASN, and Pay Points.
FaureciaRegional Information Technology Manager
May. 2006 - Apr. 2013Southeast US• Oversaw IT operations for 8 sites, ensuring security and integrity of systems.
• Managed installation, configuration, and maintenance of hardware, software, and network infrastructure.
• Collaborated with Regional Manager on IT projects to support regional goals and initiatives.
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