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Work Background
Page ContractingServer Operations
Jul. 2023Munich, Bavaria, Germany
Bechtle Onsite Services GmbHSenior Systems Administrator (Contractor)
Aug. 2015 - Apr. 2023Munich, GermanyMember of Windows & Web Services team providing 3rd level support for Server and web services related issues
Responsible for Active Directory account maintenance such as the creation/deletion of Active Directory Objects, modifying account information
Provisioning of Virtual Machines i.e. File Servers for use with iSCSI and Data Deduplication features
Updating of VM Server Templates with the latest Microsoft Window Updates
Documenting Technical Processes and Procedures
Management of User Home Directories and setting relevant Quotas
Installation and preparation of Test Servers for various POCs, i.e. SMTP Server, Security Server
Investigation of BranchCache as a Proof of Concept
Creation of Office 365 End-User and Resource Accounts
Migration of DFS Shares from Windows 2008 R2 Servers to Windows 2012 R2 Servers
Decommissioning of Physical Servers
Management of WSUS for Server updates including manually updating some Servers
Creation/deletion of LUNs for the VMware environment
Day-to-Day management of VMware environment for the German Infrastructure (48+ ESXi 5.1 Hosts which are part of ESXi Clusters or as Standalone ESXi Hosts), including ESXi Patch Management
European Patent Office, Munich, GermanySenior Consultant - WIST Windows (Contractor)
Jul. 2014 - Aug. 2015Munich Area, GermanyMember of Windows Server team providing 3rd level support for all Server related issues
Utilise System Center Operations Manager (SCOM) for Server monitoring and alerting
Managing Server hardware resources for Virtual Machines i.e. upgrading and replacing components
Server maintenance, implementation and support resolving reported issues in an effective manner
Server provisioning - creation of Virtual Machines utilising Server templates, scripts and other automated methods
Responsible for complete system builds, upgrades, migrations, and also patch management using WSUS (Windows Server Update Services) and other tools
Day-to-Day support and maintenance of VMware Infrastructure environment, dealing with various technical issues/requests for 2000+ Virtual Servers
Managing Highly Availability servers including Failover Clustering and Network Load Balancing, specifically for Microsoft SQL Server Clusters
Following ITIL standards during all operational activities (e.g. server upgrades, installations, and other changes)
Preparation and maintenance of documentation for Procedures and Standards
Active Directory Group Policy Implementation, Service Principal Names (SPNs), Security, IIS Hosting Server Farm, IIS Migration Projects
SIMunich GmbH (Recruitment & Professional Services)Managing Partner
Sep. 2010Munich Area, GermanySIMunich GmbH provides businesses and organisations across Europe, with Professional Consultants based in the Automotive, Engineering, IT and Telecoms areas. Our consultants assist with on-site projects for clients who require resources at their locations. Part of our services catalog is also to work on “off-site” projects for our clients, and in some cases we have also recruited permanent consultants for our clients.
European Patent OfficeWindows Engineer
May. 2008 - Jun. 2014Munich Area, GermanyWorked on a project to enable users to work remotely from any location, this has transitioned from a project to a production service
Technical Trainer
Logistical contact, including liaising with hardware vendors & suppliers
Technical Lead for Web Browser Projects
Windows Server Engineering - Group Policies, Security, Active Directory, Migrating IIS 6 Server Farm environment to IIS 7.5 Server Farm
3rd Level Technical Support
Technical Contact for Proof of Concept - Hyper Desktop Virtualization
European Patent OfficeNetwork Technician
Jan. 2007 - Apr. 2008Munich Area, GermanyPart of a team that was involved in replacing Avaya network equipment with Cisco equipment. Provided network support to on site users.
Assisted with Cable Exchange Project which was the replacement of the old IBM type 1 cable to the CAT 5 network cable.
Hewlett-Packard EMEA GmbHSecurity Engineer
Nov. 2004 - Sep. 2006Munich Area, GermanyWorked on an EMEA wide authentication project which resulted in HP saving in excess of $69K.
EMEA Project Manager for SNMP Community Strings project, delivered 2 months ahead of schedule.
Developed a process to manage security alerts for network devices
Delivered technical training internal support teams.
Carried out internal investigations relating to breaches of security.
Produced web filtering reports for country managers.
Point of Contact in EMEA for assisting with Security testing
Hewlett-Packard EMEASenior Systems Internet Analyst
Apr. 1999 - Oct. 2004Munich Area, Germany3rd level support of Internet Services on 24 x 7 x 365 day.
Implementation and support of Checkpoint Firewall-1 (NG) and Cisco PIX Firewall’s. Created Test environment for “Surf Control” web filtering product.
Designed and implemented Microsoft ISA Server environment on EMEA wide basis. Webmaster for network department intranet web site
Bandwidth reporting created for management
Maintained internal DNS records for Compaq’s Intranet and Internet websites.
Provided 1st level support for Global Partner Network issues.
Tandem Computers Europe Inc/Compaq Computers LtdTechnical Support Specialist
Oct. 1994 - Mar. 1999Stockley Park, Uxbridge, UKTeam Leader of support team, delivering support to over 800 users in EMEA.
Creation of standard laptop images (PC & Apple Mac) for users in EMEA, images created in 5 languages; English, French, German, Italian and Spanish.
Managed the repair of faulty or defect laptops, and implemented a “hot swap” replacement facility.
Organised and coordinated training workshops at different Tandem offices across Europe.
Weekly status reports provided to management
Point of Contact for vendors and suppliers providing services and hardware to Tandem.
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